Implementation Consultant II

Brex•Salt Lake City, UT

1d•$105,600 - $132,000•Hybrid

About The Position

Implementation Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers. What You’ll Do The Implementation Consultant role advises and guides customers; ensuring they launch Brex successfully, driving wide adoption, and continually driving business value. Part coach, project manager, consultant, and product expert, our consultants are continually focused on helping our customers improve their financial workflows with Brex. Where you’ll work This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Requirements

3+ years of relevant work experience in a customer-facing role, preferably within a SaaS organization or consulting firm that delivers SaaS services
2+ years of project management or consulting experience
Experience building processes and programs that benefit customer outcomes
Comfort-leading customer engagements that may contain both technical and non-technical work streams
Excellent communication skills, both with customers and within an organization
Demonstrated ability to provide customized solutions to a variety of customers
Ability to resolve issues and risks in a cross-functional and collaborative way.
Strong sense of urgency in driving projects to completion while achieving the desired business outcomes.

Nice To Haves

Implementation experience in Financial, Expense Management, or ERP Software space
Domain expertise in any of the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, Travel, Procurement and Corporate Card Program

Responsibilities

Work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Brex to solve them
Play an important role in scoping, consulting, implementing, and achieving customer outcomes with the Brex platform
Partner with customers & project manage implementations and launches including confirming the project plan, mobilizing stakeholders, and tracking activities through implementation
Follow best practices to drive spending activity during implementation
Configure, test, and validate the dashboard with the customer to ensure the product fits their needs and functions as intended
Oversee the integration of the customer’s accounting software with the Brex platform or partner with Technical Consultants to scope the proper solution
Manage the customer relationship and expectations, working diligently to provide solutions to any challenges
Work cross-functionally as a member of the Brex account team to deliver a smooth customer experience, including knowledge sharing and keeping our Sales and Customer Success partners informed on customer engagements
Adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
Develop familiarity with the product roadmap and provide a supporting voice into future iterations of the product roadmap
Build and execute a prioritization strategy for managing multiple high-touch customer relationships
Provide change management planning to clients including guiding execution of their change management approach. Guide clients on their communication approach, training materials, and training execution.