Implementation Consultant

Momentus Technologies • Jacksonville, FL

4d • Remote

About The Position

As an Implementation Consultant, you will be part of a motivated and highly skilled team that designs, develops, deploys, personalizes, and supports client onboardings while having the opportunity to be exposed to a wide variety of services and technologies. Implementation Consultants play a critical role at Momentus Technologies, helping to ensure the success of our customers by helping to demonstrate value of the Enterprise platform and painting the vision of what's technically possible. They blend their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive long-lasting impact and customer retention.

Requirements

• Bachelor’s Degree
• Experience in Enterprise SaaS or Software Implementation.
• Minimum of 2 year of experience as an Enterprise Implementation Consultant acting as a billable resource with a utilization target
• Excellent organizational, written, and verbal communication skills and strong command of the English language
• Ability and availability for travel (5-10%) to customer sites for face-to-face meetings, as requested by the customer

Nice To Haves

• You are self-motivated and perform independently in a fast-paced environment that is constantly changing
• You possess exceptional time management skills
• You enjoy problem-solving mindset and adaptability
• You take a Customer, Quality, and Results-oriented approach
• Experience with Mavenlink (Kantata) and/or Momentus Software a plus
• Venue and/or Exhibition industry expert preferred but not required

Responsibilities

• Manage CRM and ERP software implementation projects for clients with 5-500 users.
• Participate in functional and technical working groups and progress meetings.
• Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process.
• Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources.
• Design and deliver key stakeholder training on system configuration as well as end user training.
• Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline.
• Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
• Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
• Demonstrates resilience by working toward objectives despite stress and pressure
• Acts with a growth-mindset by consistently seeking balanced feedback from others, building understanding of how one's actions and style impact others
• Takes prompt and effective action to address process breakdowns
• Remains positive, focused and results-driven in the face of uncertainty, by embracing change
• Demonstrates flexibility and resourcefulness, responding to different situations with an appropriate level of tact and flexibility

Benefits

• Comprehensive medical, dental, & vision insurance.
• Exceptional 401k Match: Momentus will match 80% of the first 10%
• Unlimited Time Off: Rest and recharge on your terms.
• Remote Work: We value our global team and proudly offer the freedom to work remotely.
• Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
• Professional Development: We encourage continuous development through our partnership with LinkedIn Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees