Implementation Consultant
About The Position
As an Implementation Consultant at SubBase, you’ll guide customers through the full rollout of our platform — from initial onboarding through full adoption. You’ll work closely with clients to tailor the implementation process to their needs, ensure successful integrations, and deliver clear business value. This role is hands-on and collaborative. You’ll travel to customer sites, manage multiple stakeholders, and work cross-functionally with Product, Engineering, and Customer Success to drive great outcomes. You’ll also contribute to refining internal playbooks, improving our approach to implementation, and supporting the continued growth of our team and processes. Why This Role Matters Every successful implementation sets the tone for long-term customer success. You’ll be the face of SubBase during a critical time in each client’s journey — ensuring that our platform is not just adopted, but embraced, with measurable impact from day one.
Requirements
- 3+ years (mid-level) or 5+ years (senior-level) in SaaS implementation, customer success, or professional services
- Solid technical background with experience in software onboarding and integrations
- Strong communication and stakeholder management skills
- Able to work cross-functionally in high-stakes environments
- Willingness to travel regularly for client-facing work
- Strategic thinker with a focus on delivering results and driving adoption
Nice To Haves
- experience in construction tech or with complex field-based workflows
Responsibilities
- Lead new customer implementations from kickoff through go-live
- Design rollout strategies that match each client’s goals and timeline
- Own technical onboarding, including integrations and workflow mapping
- Identify and navigate risks related to client org structure, adoption, or process
- Create and maintain implementation guides and internal best practices
- Partner with internal teams to streamline implementation and feedback loops
- Travel up to 50% (approx. 2 weeks/month) for onsite training and support
Benefits
- Competitive salary and performance-based bonuses
- Early-stage equity in a high-growth startup
- Medical, dental, and vision benefits
- Fast-moving, collaborative, and mission-driven team
- Clear path for career growth as the company scales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
