Implementation Consultant I

R1 RCM•Remote, MI, MI

4d•$54,661 - $85,843•Onsite

About The Position

The Implementation Consultant I will oversee the deployment and implementation of the Entri Product Suite. They will engage with the client, hospital operations and applications/infrastructure teams to design, build, and implement the patient and user experience solutions. This position will also assist with upholding standard workflows and create educational materials to prepare for go lives. The Implementation Consultant I will be responsible to hold all stakeholders accountable in the delivery of the solution. A successful candidate will exhibit the ability to lead a cross-functional project to build and operationalize a business to consumer solution, be expected to identify subject matter experts to solve for potential obstacles, meet project deadlines and identify, escalate or resolve any issues that would impact the ability to deliver on the solution. They are expected to have strong communication skills to inform and engage key stakeholders across various levels with project updates and/or escalations. The Implementation Consultant I will propose new opportunities for efficiencies, enhancement, and expansion of product and process initiatives. This role is the entry level position into Configuration and Deployment and initially works on a limited product scope, with the opportunity and expectation to learn and progress quickly.

Requirements

Proficient computer skills (including, but not limited to, Microsoft Word, Excel, Power Point and Visio) are required.
Highly organized, strong interpersonal skills and clear and concise oral and written communication skills.
Ability to effectively present information and respond to questions from groups of managers, clients, office staff, and peers.
Strong problem solving, analytical and critical thinking skills.
Results and deadline driven, working well under high pressure situations while staying resourceful, tactful, and adjust to rapidly changing needs from the customer.
2+ years Healthcare/Technology experience.
Understanding of HIPAA and importance of privacy of patient data.

Responsibilities

Manages on-time and competent delivery of application database build. Self-motivation is critical to the success of this position.
Provides support to the entire deployment team and actively communicates between all stakeholders.
Consults with the client and project team to define and obtain the data necessary to build applications based on the scope of the contract and client needs, and within the timeline and budget.
Uses a creative problem-solving approach to analyze data along with workflow to determine standard best practice processes to gain efficiencies.
Collaborates with the client, operations, training, IT and support team members to meet project timelines. Motivates stakeholders to execute operational change and achieve desired results.
Ability to deliver clear and concise training, objectives, and expectations to end users, and collaborate with stakeholders to design educational materials.
Leads the client in database validation and conducts functional and integrated testing to ensure readiness for successful go lives.
Actively seeks to understand the challenges and needs in the health care industry, particularly in the patient access arena.