Implementation Consultant - Asset Connect

MaintainX • Raleigh, NC

1d

About The Position

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 13,000 businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell. We recently completed a $150 million Series D funding round, bringing our total funding to $254 million and valuing the company at $2.5 billion. As the Implementation Consultant – Asset Connect, you will lead successful deployments of MaintainX’s new Asset Connect product. Your primary customers will be OEMs, service providers, and their end customers participating in our beta program and future general release. You will guide them through configuration, data migration, and workflow design so they can collaborate across the equipment lifecycle and realize value quickly. If you’re entrepreneurial and thrive in a fast-paced, ever-evolving 0→1 environment, you’ll feel right at home.

Requirements

• 2+ years of experience in a similar customer‑facing role within a B2B SaaS company. Experience supporting enterprise accounts with complex implementations and multiple stakeholders.
• Strong communication and interpersonal skills. You build rapport easily, can lead training sessions for both technical and non‑technical audiences, and are comfortable presenting to executives and frontline teams alike.
• Analytical mindset. You enjoy digging into data to track adoption, usage patterns and ROI, and you use insights to drive action.
• Comfortable working in a fast‑paced, dynamic environment and collaborating across multiple teams.

Responsibilities

• Onboard new OEM and service provider accounts onto Asset Connect, configuring modules to match their workflows.
• Migrate existing customer data using internal digital tools and ensure clean, accurate setup before go-live.
• Serve as a trusted advisor on customer use cases, helping them adopt best practices and realize value quickly.
• Identify workflow, integration, and feature gaps based on customer implementations and share actionable feedback with the product team.
• Partner with Sales and other GTM teams to develop repeatable processes for this new 0→1 product.
• Document onboarding steps, implementation playbooks, and internal processes to support future scalability.

Benefits

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• 401(k) / RRSP enrollment program.
• Take what you need PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees