Implementation Architect- San Francisco HQ

Orb•San Francisco, CA

5d•$125,000 - $175,000•Hybrid

About The Position

Implementation Architects on Orb's Customer Success team are the technical partners our customers rely on after they sign. This role owns the technical post-sales journey, from initial implementation through go-live and beyond, ensuring customers successfully architect their billing integration and get value from Orb as quickly as possible. The role involves working directly with customers to understand their pricing models, map their business logic to Orb's platform, and guide them through complex implementation decisions. The Implementation Architect will also partner with the engineering team to advocate for improvements that solve problems at scale. This role is ideal for someone who loves going deep on customer problems, can navigate technical complexity without writing production code, and wants to directly shape how customers experience Orb.

Requirements

4+ years in a technical post-sales role: solutions engineering, implementation consulting, technical account management, customer engineering, or similar
Strong understanding of APIs, webhooks, and system integration concepts—you can read API docs, debug integration issues, and explain technical tradeoffs to customers
Comfortable with SQL and navigating complex data relationships
Track record of owning customer relationships through implementation and onboarding
Proven ability to translate between business requirements and technical architecture
You don't need to write production code, but you're fluent in technical conversations with engineering teams
You love being the trusted advisor—customers call you when they're stuck because they know you'll figure it out
You see problems through to resolution and take accountability for customer outcomes, not just deliverables
You dig into the "why" behind customer requests and don't stop at surface-level answers
You move fast and figure things out—our team motto is "you can just do things"
You spot patterns across engagements and push for solutions that scale

Responsibilities

Lead implementation kickoffs and technical discovery to understand customer pricing models, data architecture, and integration requirements
Design and recommend approaches that map complex business logic—usage-based pricing, hybrid models, credits, commitments—to Orb's capabilities
Guide customers through API design decisions, event ingestion patterns, webhook configuration, and invoice customization
Troubleshoot implementation challenges and unblock customers when they get stuck
Serve as the ongoing technical point of contact for strategic accounts
Partner with Customer Success to ensure smooth handoffs and long-term customer health
Build trusted relationships with customer engineering, finance, and product teams
Identify patterns where multiple customers hit the same friction points and advocate for product improvements
Contribute to documentation, best practices, and reference architectures that accelerate future implementations