Implementation Analyst

MaintainX•Raleigh, NC

About The Position

In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience.

Requirements

1+ years of relevant experience in software implementation, customer onboarding or application engineering
BEng degree or equivalent
Experience in manufacturing and/or industrial space
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
Savvy with technology and capacity to become well-versed in our software in a short period of time
Ability to learn the MaintainX product within 30 days to advise customers.

Responsibilities

Lead mid-market customers through successful implementations
Own implementation tasks such as data structuring, data migration and product training
Assist customers in identifying ways to get the most value out of the product.
Lead meetings with client stakeholders
Deliver formal training to end-users
Provide knowledge transfer to internal team members throughout the onboarding process
Track and communicate client issues and proactively troubleshoot and resolve problems.
Participate in multiple accounts, deadlines, and milestones