Implementation Analyst - ARP Implementations
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Implementations Analyst within PNC's Payment Implementations organization. This is a remote position. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Requirements
- University / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
- Bachelors
Nice To Haves
- Analytical Thinking
- Change Management
- Customer Solutions
- Data Analytics
- Financial Processes
- Organizational Analysis
- Storytelling
- Waterfall Model
Responsibilities
- Implements moderately complex new products and services for clients.
- Analyzes requirements and gathers deliverables to complete the implementation.
- Performs maintenance on existing client profiles.
- Maintains client-specific operating procedures.
- May provide sales or consultative support to clients in selected deals.
- Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product.
- Coordinates and produces data for pre-implementation validation.
- Analyzes, assesses and documents client requirements while adhering to established processes and procedures.
- Verifies implementation work done by other staff.
- Escalates or addresses challenges.
- May train clients on products and/or services.
- Ensures positive ongoing client experiences.
- Manages multiple implementations simultaneously; reports/drives progress relative to service level performance.
- Facilitates/participates in internal and external stakeholder meetings.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
