Implementation Analyst I

Axon•Seattle, GA

1d•Hybrid

About The Position

This is an entry to mid-level role with opportunity for rapid professional growth and the chance to contribute to the success of a software startup with accelerated growth inside a public company. You will collaborate within deployment teams to position the client for a successful engagement. Come work as a vital member of a client facing, cross-functional team to deliver on the value proposition of our Software Solutions. Work as member of the Global Software and Support. Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements. Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions. Collaborate with the customer to configure the system to achieve their business outcomes. Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes. Design, administer, and document functional acceptance tests and training.

Requirements

Bachelor in Business, Operations, Computer Science, or Engineering.
Experience managing process improvement or facilitating change management amongst teams.
Demonstrated outcome-driven thinking.
Can make hard tradeoff assessments.
Willingness to join forces and drive company-wide initiatives across multiple departments
Demonstrated leadership experience
Self-starter who thrives with problem-solving and embraces ambiguity
Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information.

Nice To Haves

Experience working with or in Law Enforcement preferred
Some coding experience, particularly JSON & SQL preferred

Responsibilities

Capture the voice and outcomes of the customer to drive business process documentation, including user stories, workflows, and functional requirements.
Discover complex business requirements — providing structure and clarity where there is ambiguity — and work with Project Managers, Solution Architects, and Product teams to design and deliver solutions.
Collaborate with the customer to configure the system to achieve their business outcomes.
Assess impact and feasibility of proposed solution — including change management and other non-program implementation costs — evaluating alternatives and delivering solutions that accomplish agency outcomes.
Design, administer, and document functional acceptance tests and training.