Copy of Implementation Analyst - Bilingual (Engish & Spanish)
About The Position
MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 14,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world. We're growing fast and hiring the talent to match. We're looking for a bilingual Implementation Analyst to join our team. In this customer-facing role, you'll support customer implementations by configuring the MaintainX platform, managing data migration, gathering business requirements, and troubleshooting technical issues throughout onboarding. You'll work closely with customers and internal teams to ensure successful deployments, drive platform adoption, and help translate maintenance and operational processes into effective workflows, delivering an exceptional onboarding experience.
Requirements
- 1+ years of relevant experience in software implementation, customer onboarding or application engineering
- Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting
- BEng degree or equivalent
- Experience in manufacturing and/or industrial space
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
- Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
- Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
- Savvy with technology and capacity to become well-versed in our software in a short period of time
- Ability to learn the MaintainX product within 30 days to advise customers.
Responsibilities
- Lead mid-market customers through successful implementations
- Own implementation tasks such as data structuring, data migration and product training
- Assist customers in identifying ways to get the most value out of the product.
- Lead meetings with client stakeholders
- Deliver formal training to end-users
- Provide knowledge transfer to internal team members throughout the onboarding process
- Track and communicate client issues and proactively troubleshoot and resolve problems.
- Participate in multiple accounts, deadlines, and milestones
Benefits
- Competitive salary and meaningful equity opportunities.
- Healthcare, dental, and vision coverage.
- 401(k) / RRSP enrollment program.
- Take what you need PTO.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
