Impact Club Service Concierge
About The Position
The Impact Club Service Concierge delivers exceptional dining experiences to members and guests by providing superior customer service, maintaining a clean and welcoming environment, and supporting the Food & Beverage Management team with various tasks. Responsibilities include collaborating with team members to ensure food quality, monitoring hold times, upholding safety and sanitation standards, and promptly addressing member and guest needs to create a seamless experience. This role requires attention to detail, a commitment to excellence, and a proactive approach to delivering outstanding service.
Requirements
- Must be a minimum of 18 years of age.
- Possess excellent written and verbal communication skills
- A strong attention to detail and proven customer service skills
- Exceptional organization and prioritization are a must
- Flexibility to work nights, weekends, and holidays
- Must be able to work in an environment with fluctuating temperatures.
- Positive, and outgoing personality
- Able to work under pressure
- Able to lift up to 50lbs.
- High School Diploma or Equivalent
- 1-2 Year's Experience
Responsibilities
- Greet and check-in members and guests by scanning passes and/or referencing guest list
- Welcome patrons hospitably; provide guests with exceptional service for a VIP experience
- Assist with food setup and display, including polishing chafers, menus, menu tags, service utensils, etc.
- Assist with event setup, execution, and breakdown within the club and entry points; responsibilities include but are not limited to lighting, podiums, tablets, stanchions, various electronic devices, wristbands, dining room tables, etc.
- Communicate effectively with team members, management and guests; gather and relay dietary restrictions and preferences to management
- Maintain and restock various products including beverages, candy, snacks, paper goods, condiments, etc. and provide updates and counts on any items that need replenishing
- Complete event paperwork (i.e. inventory count sheets, daily checklists, etc.)
- Other tasks as assigned by supervisors and/ or managers, including supporting all other F&B areas as needed
- Maintain cleanliness and organization of the food stations; clean and sanitize high contact surfaces
- Adhere to uniform and appearance guidelines, maintaining a professional, well-groomed presentation
- Follow, adhere, and practice the Safety and Sanitation standards set forth by the Food & Beverage Department
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
