Foreign National Services Specialist- MUST BE LOCAL TO TROY, MI

Aston Carter•Troy, NY

2d•Hybrid

About The Position

We are seeking an Immigration Services Specialist to join a dynamic team during a busy season focused on handling student visas. This role is both back-end and front-end, serving as the main point of contact for contractors regarding i9s, onboarding, and employee relations. The position is fully remote. This is a Contract position based out of Troy, MI. The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Requirements

Experience in an administrative or office setting role.
Customer service experience.
Strong computer skills with proficiency in various systems.
Basic Excel skills for tracking purposes.
Professionalism and strong communication skills.
Time management and organizational skills.

Nice To Haves

Preference for candidates with customer service experience in a call centre or office setting rather than retail or food industry.
Local candidates to Troy, MI are preferred for occasional onsite collaboration.

Responsibilities

Serve as the primary point of contact for contractors, building and maintaining strong relationships.
Possess a basic understanding of work-based immigration and visa sponsorship, including F1, H1, TN visas, and Green Cards.
Collaborate with Payroll Services Specialists to ensure accurate payroll processes.
Facilitate an exceptional onboarding experience for contractors, including communication and completion of all requirements.
Conduct first-week service calls to contractors at the start of their assignments.
Provide timesheet and expense entry training.
Manage the work order process and rate confirmation with customers.
Audit and research rate discrepancies, updating and communicating cost changes.
Work closely with the payroll team for timecard collection to ensure timely and accurate payroll.
Collaborate with internal HR on issues related to benefits, employee relationships, and 401k.
Identify and resolve contractor-related issues with the Immigration Specialist.
Initiate and manage the Green Card process and review resumes for applicants.
Manage the expiration dates for H-1B visa holders and initiate extensions.
Communicate expiring work authorization for F1 students to customers.
Handle requests for evidence (RFE) and manage LCA compliance processes.