IME Assistant Operations Manager

Ethos Risk Services • ,

8d • Remote

About The Position

Our dynamic Medical Management team is seeking a full-time IME Assistant Operations Manager (REMOTE) to provide administrative and operational support for Independent Medical Examinations (IME) and related services. This role is responsible for coordinating communications with claimants, attorneys, providers, and clients, ensuring all post-scheduling activities are completed accurately, efficiently, and within required timeframes. The ideal candidate thrives in a fast-paced environment, is highly organized, and delivers exceptional customer service. The ideal candidate is a proactive, detail-oriented professional with administrative experience who can effectively manage multiple priorities, meet deadlines, and provide outstanding client service.

Requirements

• High school diploma or equivalent (required).
• Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience (required).
• Strong communication and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to multitask and manage deadlines.
• Professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office Suite products.

Nice To Haves

• Associate's degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience (strongly preferred).
• Experience in leadership, coaching, supervising a small to mid size team (plus).

Responsibilities

• Conduct courtesy and reminder calls to claimants and attorneys, distribute appointment documentation, and confirm appointment details with all parties.
• Coordinate with physician offices to confirm appointments, attendance, and timely completion of reports and addendums.
• Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery.
• Communicate appointment attendance and status updates to clients in a timely and professional manner.
• Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews.
• Support IME division by assisting Operations Manager with administrative tasks and working closely with internal team members, clients, and providers to ensure a seamless service experience.
• Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED