Imaging Support Specialist

LMH Health•Lawrence, KS

1d•Onsite

About The Position

LMH Health is seeking an Imaging Support Specialist to join their team. This role is crucial for maintaining the smooth operation of the imaging department, focusing on patient reception, scheduling, and administrative tasks. The Imaging Support Specialist will be the first point of contact for patients, ensuring accurate registration, insurance verification, and efficient scheduling of imaging exams. They will also handle telephone inquiries, process necessary paperwork and reports, and manage the release and import of imaging data. This position requires a proactive individual who can manage multiple tasks in a busy, high-traffic environment with frequent interruptions. The role involves direct interaction with patients, physicians, and other healthcare professionals, requiring clear and timely communication regarding radiology imaging services.

Requirements

Basic understanding of medical terminology
Basic understanding of ICD-10 coding
Excellent phone/customer service
Proficient use of computer software, telephone systems, and general office equipment

Nice To Haves

High school diploma or equivalent
Minimum of two (2) years of customer service experience

Responsibilities

Greets patients and visitors in a prompt, courteous and helpful manner.
Completes data entry of the exam into the Radiology Information System accurately.
Verifies orders are complete and accurate.
Verifies diagnoses are covered for certain exams due to insurance restrictions.
Handles multiple responsibilities at a time including patient inquires, data entry, imaging compliance, and other support functions.
Responsible for releasing images via disc and cloud.
Responsible for importing outside images into PACS.
Performs Quality Assurance activities within the department.
Schedules patients for exams over the phone, in person and electronically.
Additional duties as assigned or requested.