Imaging Support Specialist - Outpatient (Per Diem, Variable)
About The Position
At NorthBay Health, the Imaging Support Specialist obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.
Requirements
- Current AHA or equivalent healthcare provider BLS Certification required.
- General clerical, one or more years of clerical experience in a medical office setting preferably radiology and knowledge of HIPAA laws and guidelines.
- Exquisite customer service skills, comprehensive knowledge of payer and managed care requirements, advanced medical terminology, minimum of 35-wpm typing, computer data entry and math skills.
Nice To Haves
- High school graduate or equivalent preferred.
Responsibilities
- Obtains billing documentation and authorizations for all patient imaging exams done in the clinic.
- Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed.
- Verifies and documents eligibility and benefits for patient’s specific payor.
- Schedules exams for multiple diagnostic modalities.
- Organizes and distributes paper flow among facility staff.
- Inputs all patient demographics into facility information system.
- Answer multi-line switchboard and route calls accordingly.
- Inputs updates and/or changes to daily/weekly schedule and patient record.
- Prepares and processes all court ordered subpoenas and medical records requests.
- Processes incoming exam reports and prepares items for mailing/faxing.
- Collects patient co-pays and/or account payments.
- Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times.
- Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.
- Exhibits excellent customer service to patients, families and other staff.
- Patient transports are required for the inpatient role.
Benefits
- medical, dental, and vision insurance
- life, disability, and long-term care coverage
- paid time off including vacation, sick leave, holidays, and bereavement
- a 403(b) retirement plan with employer match
- education reimbursement for eligible roles
- professional development and training programs
- Employee Assistance Program
- wellness programs
- recognition programs
- shift differentials
- market-based compensation review and increases subject to approval and organizational performance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
