Imaging Support Specialist - Full Time - Days/Evenings

Best Care•Council Bluffs, IA

10d•Onsite

About The Position

This role provides clerical support to the Imaging Department and safely transports patients throughout the hospital. The position involves promoting positive interactions with patients, visitors, families, physicians, customers, and co-workers, acting as a receptionist, maintaining departmental orderliness, and transporting patients. It also includes clerical duties such as managing imaging studies, preparing CDs, and handling electronic patient information.

Requirements

High school diploma, General Educational Development (GED), or equivalent required.
Strong verbal communication skills for positive interaction with staff and customers required.
Customer service skills necessary to provide service excellence through verbal and written communication.
Ability to operate a computer keyboard, mouse, and navigate standard office applications (Microsoft Word, Excel, Outlook).
Ability to provide quality customer service.
Ability to operate general office equipment including multi-line phone system and proper phone etiquette.
Ability to transport/escort patients and guests/family members safely to appropriate locations.
Ability to multi-task and work independently with interruptions.

Nice To Haves

Completion of Medical Terminology preferred.
6-12 months previous customer services experience preferred.
Previous patient care contact preferred.
Current American Heart Association Basic Life Support (BLS) strongly preferred at time of hire, required within 3 months of hire.
Knowledge of medical terminology.

Responsibilities

Promotes positive relations when interacting with patients, visitors, families, physicians, customers, and co-workers.
Acts as receptionist for the department, handling incoming and outgoing information in person and by telephone.
Takes reports from other departments without error.
Reports vital information to the appropriate staff immediately.
Obtains information for physicians and provides prompt response and follow-up.
Notifies the technologist in the performing area that their outpatient has arrived and checks in scheduled appointments.
Assists with maintenance and orderliness in the patient care areas.
Keeps the transport equipment clean, neat and orderly.
File drawers are labeled, orderly, and stocked.
Completes other cleaning tasks as assigned, empties trash confidential bins.
Maintains cleanliness for computers and countertops.
Checks and fills printers with paper.
Transports patients to and from clinical, ancillary, and support areas.
Transfers patients to and from beds, wheelchairs, or stretchers.
Follows established departmental policies and procedures, Standard Safety Precautions and uses exceptional customer service to ensure delivery of services within an established time frame.
Verifies that the patient identification bracelet is correct and/or seeks assistance to obtain the correct bracelet.
Communicates with appropriate personnel regarding transportation of patients when the patient is leaving or returning to the unit or procedure area to ensure the safe transition of care for the patient.
Assists with meeting patient care needs.
Completes inventory of supplies and materials.
Checks supply inventory and orders supplies according to par levels.
Monitors supplies for outdates and disposes of outdated material correctly.
Downloads CDs into the electronic health record.
Prepares imaging studies for continuation of care by creating a CD or electronic transmission through PACs.
Assures that requests for facsimile copies are referred to HIM.
Provides phone communication with selected department or agencies.
Demonstrates use of computer for performing tasks and confidentially managing electronic patient information.