Imaging Support Specialist (Full Time, Days)

NorthBay Healthcare Corporation•Fairfield, CA

8d•Onsite

About The Position

At NorthBay Health, the Imaging Support Specialist obtains billing documentation and authorizations for all patient imaging exams done in the clinic. Interviews the patient or his/her representative to secure accurate demographic and insurance information ensuring the patient’s care is not delayed. Verifies and documents eligibility and benefits for patient’s specific payor. Schedules exams for multiple diagnostic modalities. Organizes and distributes paper flow among facility staff. Inputs all patient demographics into facility information system. Answer multi-line switchboard and route calls accordingly. Inputs updates and/or changes to daily/weekly schedule and patient record. Prepares and processes all court ordered subpoenas and medical records requests. Processes incoming exam reports and prepares items for mailing/faxing. Collects patient co-pays and/or account payments. Maintains knowledge of HIPAA laws/forms and ensures front desk is compliant at all times. Processes all patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints. Exhibits excellent customer service to patients, families and other staff. For the inpatient role, patient transports are required.

Requirements

High school graduate or equivalent preferred.
Current AHA or equivalent healthcare provider BLS Certification required.
One or more years of clerical experience in a medical office setting preferably radiology.
Knowledge of HIPAA laws and guidelines.
Exquisite customer service skills.
Comprehensive knowledge of payer and managed care requirements.
Advanced medical terminology.
Minimum of 35-wpm typing speed.
Computer data entry skills.
Math skills.

Responsibilities

Obtain billing documentation and authorizations for all patient imaging exams.
Interview patients or representatives to secure accurate demographic and insurance information.
Verify and document eligibility and benefits for patient's specific payor.
Schedule exams for multiple diagnostic modalities.
Organize and distribute paper flow among facility staff.
Input all patient demographics into facility information system.
Answer multi-line switchboard and route calls.
Input updates and/or changes to daily/weekly schedule and patient record.
Prepare and process court ordered subpoenas and medical records requests.
Process incoming exam reports and prepare items for mailing/faxing.
Collect patient co-pays and/or account payments.
Maintain knowledge of HIPAA laws/forms and ensure front desk compliance.
Process patient requests for viewing/amending PHI, accounting of disclosures, special privacy protections, confidential channel communication and complaints.
Exhibit excellent customer service to patients, families and other staff.
Perform patient transports (for inpatient role).