Imaging Support Services Representative - Radiology - Berkeley Hospital

Roper St. Francis Healthcare•Summerville, SC

3d•Onsite

About The Position

The Imaging Support Services Representative will greet and escort patients and visitors, accurately completing the check-in process. This role assists radiologists, physicians, hospital and medical office personnel, and patients in all areas, whether in person or via telephone. The representative obtains patient information for "quick registrations" and enters procedure orders into the radiology information system (RIS). This role works closely with physicians, managers, information systems, and imaging informatics personnel to ensure proper utilization of radiology-related computer systems, with an emphasis on data entry accuracy, as well as the reproduction and transition of images in and out of PACS. The representative digitizes analog film to convert it to a digital image and ensures efficient handling of radiology images and documents according to department standards. The Imaging Support Services Representative may be required to work in all imaging support staff areas, including but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.

Requirements

High school diploma or equivalent (GED).
At least 1 year of experience in a medical setting with knowledge of medical terminology and anatomy required.
Familiarity with computer systems is a must.
Customer Service is essential to success in this position.
Requires knowledge of medical terminology, anatomy, computer skills, communication techniques verbally and in writing, and various office procedures, systems and equipment to include printer/copier/scanner, fax and multi-line phone system.
Strong interpersonal communication, and organizational skills.
Must be able to multi-task efficiently with focus on time management skills.
Requires the use of general office equipment including but not limited to computer.
Requires a mature individual who projects a professional and business-like appearance.
Ability to work/float to other locations as necessary.
Ability to work under stressful conditions, deadlines.
Must be able to work/alternate holidays.

Nice To Haves

Imaging information systems/PACS, highly preferred.
Medical Terminology certificate desirable.

Responsibilities

Greet and escort patients/visitors.
Accurately complete the check-in process.
Assist radiologists/physicians, hospital/medical office personnel and patients in all areas.
Obtain patient information for “quick registrations” and enter procedure order in radiology information system (RIS).
Work closely with physicians, managers, information systems and imaging informatics personnel to ensure proper utilization of the radiology related computer systems with emphasis on data entry accuracy as well as reproduction and transition of images in/out of PACS.
Digitize analog film to convert it to a digital image.
Ensure efficient handling of radiology images and documents according to department standards.
Work in all imaging support staff areas to include, but not limited to, Patient Advocate Reception, Film Management, Reading Room, and Mammography.
Maintain strict confidentiality of work related and patient sensitive information.
Conduct tasks in a manner to fulfill effective departmental and organizational business.
Work with limited supervision and with a group.