Imaging Service Engineer (Remote role based in Houston, TX)

Fujifilm•Houston, TX

7d•Remote

About The Position

The Imaging Service Engineer I performs scheduled service work on systems within an assigned service area and some unscheduled work with technical support, as directed by the Area Service Manager. The role performs preventive maintenance independently, while unscheduled maintenance and some installations or de-installations may require assistance. It also includes customer communication and follow-up, service documentation and administrative duties, maintaining tools and spare parts, and complying with medical-device regulations and facility credentialing requirements. The position is remote and based in Houston, Texas, but requires travel up to 100% based on business needs, including possible overnight and air travel. The engineer typically works in medical or clinical environments, including construction sites, and may need to work occasional odd or overtime hours. The role has physical demands including frequent standing, walking, and sitting; lifting and carrying equipment and components; and occasional pushing, bending, reaching, kneeling, crawling, climbing, balancing, and twisting. Work may involve exposure to magnetic fields up to 3 Tesla.

Requirements

Associate degree in electrical engineering, electronics, computer science, or equivalent experience.
At least one year of previous field service experience.
Knowledge of assigned equipment sufficient to provide timely repairs and effective maintenance.
Active listening and above-average customer service skills.
Strong organizational and administrative skills, self-direction, and ability to maintain paperwork to FDA and company standards.
Excellent analytical and communication skills, including ability to explain technical issues clearly.
Ability to operate job-related test equipment, such as an oscilloscope, meter, and diagnostic testers.
Valid driver’s license and safe driving record.
Good interpersonal skills; reliability and ability to work independently; professional image.
Ability to meet the described physical demands, including working in medical or clinical environments and potentially in high magnetic fields up to 3 Tesla.

Responsibilities

Perform preventive maintenance as directed.
Perform unscheduled maintenance with assistance from technical support; work independently on preventive maintenance and typically receive assistance for unscheduled work.
Perform installations and de-installations of products and peripheral equipment, with assistance as needed.
Maintain effective working relationships with field personnel, home office personnel, management, and customers.
Communicate with management to escalate issues and customer concerns, and communicate with customers daily to ensure resolution and follow-up.
Complete administrative duties, including expense reports, timecards, work orders, service appointments, start times, parts inventory records, training, and QA/RA work.
Maintain customer service orders and internal service records according to company policies.
Use the escalation process and root-cause analysis to resolve service-delivery issues.
Complete and submit paperwork accurately, neatly, and promptly.
Work occasional odd and overtime hours and travel as required.
Maintain customer relations and assigned tools, test equipment, and spare parts; return parts within the required timeframe.
Promote the image and reputation of HCUS.
Perform other duties assigned by the Area Service Manager.
Comply with applicable U.S. FDA medical-device requirements, ISO 13485 requirements, and other applicable laws, regulations, and standards.
Meet vendor credentialing requirements for access to hospitals and facilities.