Imaging Office Specialist

Kaweah Delta Health Care District•Visalia, CA

2d•Onsite

About The Position

The Imaging Office Specialist oversees the non-clinical support duties for all department services. This would involve the pre, current, and post activity that is involved with imaging department operations.

Requirements

High school graduate with some college
Excellent communication and data input skills
Spanish speaking helpful
Insurance benefit and medical terminology experience is helpful.
Must know and show proficiency in the following programs; Signature Gold, Quadris, Synapse, PenRad Invision, Imnet, Elmer, and Microsoft Outlook

Nice To Haves

Spanish speaking helpful
Insurance benefit and medical terminology experience is helpful.

Responsibilities

Schedules all procedures for patients requiring Imaging Services.
Obtains proper authorization from physicians' office if the physician office has been given this from insurance payer.
Works with physicians' office to ensure correct diagnosis codes are obtained for exam.
Greets all patients and has the patient sign in.
Obtains any necessary release signatures for any Imaged Records.
Assures that documents are appropriately identified to be scanned into IMNET.
Obtains copies of original films and develops using an automatic processor.
Chooses and sends appropriate digital images from Synapse to the laser printer.
Accurately prepares/compiles x-ray reports and or copies of films requested for hospital staff, physicians, patients and outside sources.
Compiles film for pick up, mail/UPS/Federal Express or courier as requested.
Maintains/updates current status log book for records associated with litigation, attorneys, workers' compensation, court subpoenas, insurance companies, tumor board cases and clinic cases.
Modifies orders and cancels exams appropriately, including documenting reasons in Radiology information system.
Notifies nursing upon rescheduling, or canceling exam.
Pulls old records from archives as necessary to combine with current studies.
Assists physicians in obtaining images from Synapse.
Prints and faxes reports to physician's office as needed.
May read report to physician as needed.
Should have an understanding of Medicare coding, diagnosis codes, CPT codes to assure proper billing and use of ABN in order to provide as necessary to patient.
Must know and show proficiency in the following programs; Signature Gold, Quadris, Synapse, PenRad Invision, Imnet, Elmer, and Microsoft Outlook
Informs patient when possible of necessary requirements, financial obligations, financial discounts and, pertinent information regarding their exam.
Works closely with Financial Counselors to evaluate patient's financial needs, making appropriate determinations and referral to appropriate agencies for assistance to ensure reimbursement to the Kaweah Health.
Properly identifies correct patient, correct exam, and correct physician to ensure exam accuracy and patient confidentiality before providing Imaging Services to patient.
Answers department phones, timely, and professionally.
Assists customers timely with Radiology and Imaging Services concerns.
Routes call as appropriate to other staff or location.
Ends conversations with, “Is there anything else I can do for you?”
Knowledgeable of patient transfer policies for patients transferring from another facility for Imaging studies.
Obtains contact information for patients brought by ambulance or other transportation.
Communicates add on exams to specific areas, including patient access and front desk.
May be assigned to distribute all Imaging schedules to patient access for the following days procedures.
Collects payments and disperses receipts for copies or prints of images for the patient or litigation.
Reviews exams and determines necessity to change from an inpatient order to an out patient order.
Pulls previous films or obtains prior images from other facilities for following days procedures.
Has all pertinent images, reports, and paperwork needed, ready for the next days scheduled patients.
Accesses patient history from Poseidon and places with Radiology order for technologist and radiologist.
Responsible for maintaining and processing Quadris orders and reports if needed for Imaging department patients.
Responsible for collection of patient chart information, labs, proper reason for exam, and patient history.
Original medical record and information to physicians, technologists, and clinics will be accurate and complete.
Responsible for daily maintenance of patients' radiology jackets following the legal requirements of Title 22 and Joint Commission.
Complies with state laws concerning storing patient files. This is accomplished via radiology jacket audit completed yearly.
Responsible for the proper processing of, urgent care, pre-op, and out patient xray orders.
Assures all orders are placed properly and faxed to appropriate area for radiologist reading.
Verifies proper physicians order, reason for exam, diagnosis and CPT codes for each exam.
Follows up on authorization obtained from physicians' office, for every patient whose insurance company requires it.
Enters into scheduling patient database, actual insurance benefits, reference number from review, company, name of contact person, and phone number.
Assists all departments with any matters concerning patient's insurance coverage or lack of or obtaining authorization for correct procedure.
Obtains retro authorization for any adjusted studies.
Must be accountable for proper scheduling of patient, obtaining authorizations when necessary, and checking medical necessity for medicare patients.
Assists all departments with matters concerning patients' insurance coverage or lack of obtaining authorization for correct procedure.
Facilitates cash pay patients with appropriate contact when financial assistance is desired.
Introduces patient to appropriate Kaweah Health staff if patient is in need of payment plan.
Is productive during slow times.
Provides support for various areas within Imaging services as needed.
Ensures that all efforts provide value to and meet the needs of departmental customers.
Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.