Imaging Customer Service Specialist

Lee County Government•Fort Myers, FL

1d•Onsite

About The Position

Lee County’s Department of Transportation, Tolls Division, is seeking a dependable, detail-oriented candidate to join our team. This position is responsible for reviewing and processing license plate images and assisting Pay-by-Plate customers and LeeWay account holders. The ideal candidate is conscientious, proficient with technology, comfortable handling incoming calls, and committed to delivering excellent customer service.

Requirements

High school diploma or GED.
One year of experience in a fast-paced professional environment, providing accurate data entry and high-quality customer service
Strong attention to detail with ability to maintain accuracy in a high-volume data entry environment.
Proficient in data entry, word processing, and computer systems including Microsoft Word, Excel, and Windows systems.
Able to type efficiently and use computer systems for extended periods.
Strong problem-solving, communication, and multitasking skills.
Ability to remain calm and courteous with upset or confused customers.
Comfortable researching information using internal systems and DMV tools.
Must maintain confidentiality with sensitive customer data.

Nice To Haves

Prior experience in roles that combine high-volume data entry, customer service, and computer-based processing within fast-paced environments.
Call center or other high-volume customer contact roles
Administrative or clerical support positions
Data entry or records processing roles requiring accuracy and efficiency
Banking, payment processing, or billing support functions
Government agency experience (e.g., DMV, tax collector offices)
Collections or claims processing environments
Valid driver’s license with a good record.

Responsibilities

Review vehicle license plate images collected from Toll Plaza cameras
Accurately enter plate details from all U.S. states and Canadian Provinces (letters, numbers, state, plate type) into specialized software
Mark unreadable images using system codes.
Report image issues or patterns to a supervisor.
Research transactions to identify vehicle owners.
Responsible for meeting output standards established by Tolls Management
Handle a high-volume of inbound customer calls using a multi-line phone system.
Update and manage customer accounts, process applications, and renewals for Leeway transponders.
Process Pay-by-Plate transaction payments, and assist with customer inquiries and complaints
Explain Leeway discount programs, account options, and toll enforcement policies.
Maintain data accuracy while using specialized toll systems (e.g., ARCS, VES, MIRA).
Handle confidential customer information with discretion
Complete other duties as assigned