Imaging Center Hospitality Supervisor

FRC•Lansdowne, VA

2d•Onsite

About The Position

This is a promotional opportunity for current Fairfax Radiology Center employees. Lead the Team That Creates Exceptional Patient Experiences. At Fairfax Radiology Centers (FRC), we believe every patient interaction matters. From the moment a patient walks through our doors, our hospitality team sets the tone for an experience that is welcoming, compassionate, and professional. We're looking for an Imaging Center Hospitality Supervisor to lead the front desk team at our Lansdowne Imaging Center. In this role, you'll oversee daily hospitality operations, coach and develop your team, solve challenges in real time, and create an exceptional experience for every patient and visitor. If you're an experienced healthcare hospitality professional who enjoys leading others, solving problems, and delivering outstanding customer service, we'd love to meet you.

Requirements

High school diploma or GED required.
Minimum of 5 years of customer service or hospitality experience, preferably in healthcare.
Minimum of 3 years of healthcare administrative experience required.
Strong computer proficiency and the ability to learn multiple healthcare systems.
Excellent verbal and written English communication skills.

Nice To Haves

Previous supervisory, lead, or team leadership experience preferred.
Radiology or specialty practice experience preferred.

Responsibilities

Supervise the daily operations of the Imaging Center Hospitality team.
Coach, mentor, and develop Hospitality Associates and Specialists.
Lead onboarding and training for new team members.
Create staff schedules and ensure appropriate daily coverage.
Review and approve employee timecards and leave requests.
Coach employees on service recovery techniques and hospitality standards.
Maintain a visible, approachable leadership presence while supporting staff throughout the day.
Communicate clear expectations, provide ongoing feedback, and foster a positive, accountable team culture.
Partner with center leadership to continually improve patient experience and front desk operations.
Welcome every patient and visitor with professionalism, warmth, and compassion.
Respond promptly to patient complaints, delays, and service concerns.
Listen actively, acknowledge each patient's experience, and take ownership of resolving concerns whenever possible.
De-escalate challenging situations with empathy, professionalism, and sound judgment.
Monitor patient flow and waiting times while proactively communicating delays.
Identify recurring patient service concerns and recommend process improvements that enhance the overall patient experience.
Maintain a clean, organized, and welcoming reception environment.
Register patients accurately using the Radiology Information System (RIS).
Verify physician orders, insurance information, and authorizations.
Collect payments and required documentation.
Schedule imaging appointments and walk-in X-ray exams as needed.
Answer incoming calls using Fairfax Radiology's customer service standards.
Assist with medical record requests, DVDs, and other administrative functions.
Lead the front desk through workflow disruptions or system downtimes while maintaining exceptional patient service.
Ensure compliance with HIPAA, OSHA, and organizational policies.