Imaging Center Hospitality Associate - Evening shift

FRC • Fairfax, VA

7d • Onsite

About The Position

Fairfax Radiology Centers is seeking an Imaging Center Hospitality Associate to join their team in Fairfax, Virginia. This role is the first point of contact for patients and their families, ensuring a welcoming, seamless, and supportive experience. The position requires professionalism, empathy, attention to detail, and the ability to balance hospitality with accuracy. The associate will uphold Imaging Center Hospitality Standards, ensuring confidentiality, courtesy, and teamwork. This is a full-time, benefitted position located in the Fairfax MRI Center.

Requirements

• High school diploma or GED required
• EPIC EMR experience is highly preferred
• Minimum 1 year of customer service or hospitality experience (healthcare experience a plus)
• Strong interpersonal and communication skills; ability to demonstrate respect, empathy, and professionalism even in stressful situations
• Comfort interacting with patients while handling administrative tasks
• Strong organizational and multitasking skills in a busy environment
• Proficiency with computers, ability to toggle between multiple screens, and efficient keyboard use
• Enthusiasm, professionalism, and a solution-oriented approach
• Ability to move throughout the office and handle items at/above/below desk level

Nice To Haves

• healthcare experience

Responsibilities

• Greet all patients and guests promptly, providing a friendly and professional welcome
• Assist patients with the check-in process, including obtaining ID, orders, insurance information, and payments
• Register patients accurately in RIS, scan necessary documents, and ensure data integrity for billing and claims
• Verify orders and pre-authorizations in MedInformatics (MI); escalate discrepancies as needed
• Maintain a clean, organized reception and waiting area to ensure a comfortable, patient-focused environment
• Monitor patient arrivals and wait times, keeping patients informed of delays and escalating concerns to the Radiology Center Manager when necessary
• Answer and screen calls courteously following FRC Phone Etiquette Rules; transfer or relay information as appropriate
• Assist with same-day scheduling needs, walk-in x-rays, and other exams within the center
• Provide additional support tasks such as burning/loading DVDs and releasing records
• Uphold confidentiality, comply with OSHA, HIPAA, and other federal/state regulations

Benefits

• Uniform Allowance
• Shift Differentials
• Generous PTO and Paid Holidays
• Medical, Dental, Vision & Life Insurance
• Employer-Paid Short- and Long-Term Disability Insurance
• Profit Sharing Plan
• Tuition Reimbursement
• Opportunities for growth and professional development in patient services and healthcare administration
• Free on-site parking

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED