Image Library Technician

Oregon Health & Science University•Portland, OR

4d•Onsite

About The Position

The Health Information Specialist 2 (Image Library Technician) position within Diagnostic Imaging Services is responsible for the digitization, conversion, and distribution of radiographic patient images and reports at OHSU, as well as from and to other facilities. This role provides quality customer service to both internal and external customers and participates in a variety of tasks to ensure accurate and efficient utilization of electronic image and data storage within a PACS (Picture Archiving and Communication System), EHR, and a RIS (Radiology Information System) environment. The employee performs digitization, scanning, filing, retrieval, copying, printing, reporting, and distribution of radiology exams or reports. They also provide basic quality assurance and troubleshooting for PACS users and patients, and are responsible for releasing patient information while adhering to HIPAA guidelines. Safety checks are performed to ensure patient information is released appropriately, and first-tier troubleshooting of issues related to importing and exporting images and related reports is provided. This employee promotes OHSU’s mission statement by delivering high quality, cost-effective, family-oriented service in a collaborative teamwork environment. Relief employees must be available to work at least four (4) days per pay period as determined by department needs.

Requirements

High school or GED required.
Two years of general medical records processing and document imaging experience; OR An associate’s degree or certificate in Health Information Management, office occupations or office technology and one year of general medical records processing and document imaging experience; OR An equivalent combination of training and experience.
Knowledge of medical terminology.
Demonstrated ability to comprehend technical instructions, gather data and communicate at a professional level.
Proficiency with Windows 7, MS Office (especially Word, Outlook, and Excel) software.
Excellent customer service skills, multi-line phone experience, multi-tasking, interpersonal communication, and organizational skills.

Nice To Haves

Associate degree in Computer Science or Health Information Management
Film Library experience with PACS, RIS and Epic EHR.
Basic network troubleshooting skills.

Responsibilities

Determines appropriateness of importing both internal and external data/images into PACS per departmental policies.
Coordinates timely retrieval and delivery of internal and external images.
Serves as point of contact for Iron Mountain storage facility.
Ensures foreign films are tracked into the RIS and returned to their source.
Operates film digitizer/scanner, CD burning stations, and film printer.
Investigates/troubleshoots digitizing, display and printing issues and escalates to supervisor/manager if needed.
Coordinates the release of legal image requests related to subpoenas and workers comp claims.
Serves as the first point of contact for all internal and external customers at the Image Library counter, and via telephone, fax and e-mail, using established policies and procedures.
Provides excellent customer service in all circumstances.
Answers inquiries and processes requests timely and accurately.
Receives and sends patient images via secure links to other locations and outside facility networks as per department policies and procedures.
Fixes studies to maintain database consistency and proper patient identification.
Reconciles patient identification.
Tracks and organizes films within the Image Library, distributes and picks up films or discs to/from reading rooms and hospital locations.
Coordinates with researchers to remove PHI from research exams and provide appropriate naming of anonymized data.
Coordinates and participates in the documentation of various files, databases, logs and records using Word, Excel, or Access, to ensure accuracy and completeness of information, as well as prioritization of phone, e-mail and in-person requests for timely processing and delivery.
Handles mail-ins and mail-outs.
Independently investigates and resolves issues such as missing films/images, incomplete or incorrect information, or failed operations related to digitization, image transfers, CD burnings, de-identification or film printing.
Promptly refers unsolved problems to supervisor or manager.