IIoT Inside Sales Representative

Cielo Projects•Portland, ME

About The Position

Velotic is hiring an Inside Sales Representative to serve as the front door for all inbound customer interest. This role is critical to ensuring fast, professional, and consultative engagement with prospective customers. You will assess customer needs at a high level and route each opportunity appropriately—whether that results in a transactional sale, a strategic sales engagement, or a technical conversation. This position is ideal for someone who enjoys customer interaction, problem-solving, and working in a structured, fast-paced B2B sales environment.

Requirements

0–2 years of customer-facing experience (sales, service, internships, co-op, or newly graduated)
Strong verbal and written communication skills with a professional presence
Ability to learn quickly, ask thoughtful questions, and simplify complex topics
High curiosity, coachability, and a positive, growth-oriented mindset
Comfort working in a fast-paced, metrics-driven sales environment
Bachelor's degree or equivalent practical experience

Nice To Haves

Familiarity with CRM and sales engagement tools such as Salesforce, Salesloft, or Outreach
Background in customer service, retail, or SDR roles

Responsibilities

Monitor and respond to all inbound demand sources, including shared sales inboxes, demo downloads, “Contact Us” and website inquiries, inbound meetings scheduled by Channel BDRs, and interest generated through marketing campaigns, partners, or product usage.
Ensure all inbound inquiries receive timely, professional, and consistent responses in line with defined SLAs.
Engage customers early in their buying journey using a friendly, consultative, and customer-focused approach.
Conduct high-level qualification to understand business need and use case, timeline and urgency, scale, size, and complexity, and technical versus commercial requirements.
Provide introductory product context and guide customers toward the most appropriate solution path.
Evaluate and categorize inbound interactions to determine whether they are transactional, mid-tier, large or strategic opportunities, or technically driven conversations.
Route opportunities efficiently to the correct sales or technical resource.
Support customers with simple or transactional purchases when appropriate.
Assist with navigation of purchasing processes for smaller-scale use cases.
Maintain professionalism and alignment with Kepware and ThingWorx sales practices.
Partner closely with Direct Sellers to ensure clean, organized handoffs, accurate qualification and notes, and clear articulation of business needs and urgency.
Ensure a smooth, positive customer experience as opportunities transition between teams.
Maintain excellent CRM hygiene, including logging all inbound interactions, capturing qualification details, and documenting routing decisions.
Adhere to established inbound SLAs, qualification frameworks, and handoff criteria.
Participate in onboarding, training, enablement sessions, and call reviews.
Provide feedback on inbound lead quality, trends, and recurring customer questions to inform sales and marketing teams.