iGaming Compliance Assurance Specialist

Alcohol and Gaming Commission of Ontario • Toronto, ON

8d • CA$88,414 - CA$110,520 • Onsite

About The Position

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking an iGaming Compliance Assurance Specialist (Responsible Gambling Stream) to join their Technology Regulation, and iGaming Compliance Branch. This role is pivotal as Ontario navigates the regulated, competitive internet gaming (iGaming) market, where the AGCO ensures market and game integrity while protecting consumers. The specialist will assess regulatory risks, conduct advanced compliance activities, and ensure iGaming operators meet high standards of player protection. This is an opportunity for a skilled, purpose-driven professional to make a meaningful impact in consumer protection within a dynamic regulatory landscape.

Requirements

• Advanced knowledge of Responsible Gambling (RG) topics gained through a post-secondary education combined with several years of professional experience and specialization in the field.
• Comprehensive understanding of RG best practices and risk profiling methodologies in iGaming to identify at-risk players and tailor effective interventions.
• Demonstrated ability to think strategically, conduct thorough research, and synthesize information to develop cohesive, end-to-end solutions.
• Experience performing investigations into minor protection/player protection, identifying risks, and proposing appropriate mitigations.
• Strong analytical skills with high attention to detail and accuracy to assess complex incidents, interpret data, and make sound, informed decisions.
• Proven ability to collect and assess evidence effectively, serving as a specialist in compliance assurance activities.
• Ability to identify emerging trends and risks in RG to enhance player protection strategies.
• A strong harm prevention mindset with empathy and understanding of addiction and mental health issues.
• Strong interpersonal, verbal, and written communication skills, with the ability to effectively communicate with all levels of management.
• Demonstrated relationship management skills with the ability to influence and build consensus.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Nice To Haves

• Knowledge of the global iGaming industry will be an asset.
• Willingness to learn and engage with other aspects of the iGaming industry and other specialist streams.

Responsibilities

• Act as a key contributor to AGCO’s modern, risk-based compliance strategy by proactively assessing regulatory risk and identifying potential non-compliance.
• Conduct effective compliance assurance activities, selecting and applying appropriate techniques for diverse circumstances.
• Assess operators’ controls for customer interactions, with a strong focus on Responsible Gambling (RG) policies, procedures, and player protection requirements.
• Perform thorough investigations into responsible gambling compliance activities with a mindset for prevention and harm reduction.
• Ensure registrant compliance with Ontario’s responsible gambling requirements and regulatory standards.
• Engage with external stakeholders in a client-centered manner to ensure expectations are clear and compliance is achieved.
• Collaborate effectively within a cross-functional team environment built on trust, accountability, and diversity.
• Contribute to a culture of continuous improvement by proactively identifying issues, trends, and solutions.
• Build strong, trust-based relationships across the organization.

Benefits

• Generous time-off policy, including 2 volunteer days
• Defined benefit pension plans
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums
• Well-being credits to support gym memberships, therapy, financial planning, and more
• Employer-paid parental leave top-up
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships
• 24/7 confidential support through our Employee Assistance Program
• Convenient, central location near the subway line
• Paid onsite parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree