iGaming Business Development Manager

KONAMI GAMING INC•Las Vegas, NV

10d•$80,000 - $115,000•Onsite

About The Position

Konami Gaming is looking for a iGaming Business Development Manager to join our team! This position is responsible for communicating with the iGaming Management Team and 3rd Parties to support the iGaming sales and customer service process. The iGaming Business Development Manager manages the relationship with key customers and ensures their business needs are driven through the organization professionally and appropriately. Primary responsibilities include planning/forecasting, prospecting, negotiating new commercial agreements, and facilitating the game release process. This role will involve regular customer communications (both written and verbal), product demonstrations, trade show participation, and conducting analyses to define customer requirements relevant to Konami’s iGaming products. It requires close coordination with the Research & Development, Quality Assurance (SQA), Compliance, Sales, Marketing, and Service departments. This position also requires the flexibility to act autonomously at all times while adhering to overall department and company policies and procedures.

Requirements

Bachelor’s degree or higher in Marketing, Hotel/Hospitality, Business, Engineering, Technical Arts or related fields, or equivalent combination of education and experience in gaming industry.
Previous experience in iGaming.
A minimum of three years of related experience.
Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
Must be able to obtain and maintain Gaming licensure(s).
Intermediate and above-level understanding and usage of Microsoft Office products.
Minimal travel necessary. 0-30%, or as business requires.
Employee must be flexible to the travel needs of the business.
Must possess a valid driver’s license.
Full-time / 40+ hours per week.
Must be flexible to work overtime, including nights, weekends, and holidays as required.
Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time.
Extreme repetitive motion using keyboard, mouse, and telephone.
Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines.
Demonstrates high integrity, trust, and strict confidentiality.
Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company.
Ability to always act autonomously while adhering to overall department and company policies and procedures.
Position shall work primarily in a smoke free office environment.
The noise level is low to moderate.
Position shall maintain a cubicle or office in close proximity to other cubicles and offices.
Position may be required to attend monthly Field Research trips to casinos, tradeshows, or as needed.
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality.
Must be able to tolerate areas containing secondhand smoke.

Nice To Haves

Casino management experience desired, product management, product marketing and/or slot floor understanding and technical certification preferred.

Responsibilities

Business Development Communicate with 3rd Party Casino Operators and Platform Providers about the iGaming Products and Roadmap
Perform product demos for potential customers
Facilitate the preparation of new commercial agreements by negotiating deal terms, reviewing agreement drafts, and coordinating with iGaming management and Legal teams
Take lead in the creation of iGaming sales tools (e.g., presentation material)
Provide and maintain resources for the iGaming management team to track and monitor opportunities and forecast revenue
Represent iGaming team in tradeshow planning, installation and support
Customer Relationship Management Liaise with assigned key iGaming customer accounts to ensure that their issues and concerns are addressed in a timely and effective manner and that a high level of customer satisfaction with KGI is maintained for both products and services.
Develop effective working relationships with key decision makers for each assigned key customer account.
Foster open and direct two-way communication with these individuals.
Set and manage customers’ expectations
Ensure customers and their iGaming users have a good understanding of the product
Identify and engage the appropriate KGI resources to resolve client issues and take advantage of business opportunities (i.e., Sales, Customer Support, R&D, Compliance, etc.)
Describe technical issues to Compliance, R&D, and customers
Respond to customer inquiries and support tickets
Game Release Support Update customer-facing documentation portals to ensure the customers have access to marketing assets, roadmaps, approval letters, and other details required to launch new games
Coordinate with customers and IT to ensure they have access to our customer-facing portals (e.g., SharePoint)
Support iGaming Product Management with data entry and deployment verification tasks needed to launch new titles
New Market Entry Strategy Review regulatory and technical requirements for new markets
Identify gaps between existing functionality and requirements
Collaborate with Senior Management, Engineering and Compliance to develop a new market entry strategy, including business cases
Review internal and external performance reports and provide recommendations regarding new distribution opportunities and the product roadmap
Special Projects Work on special assignments that are critical in nature to meet revenue, customer satisfaction issues, timeframes, and other business goals unrelated to core responsibilities.
Document and update in-house knowledge database for iGaming products