IFM Operations Manager
About The Position
The IFM Operations Manager will be responsible for leading onboarding and training programs for IFM Facility Managers and Technicians. This role involves maintaining process documentation, playbooks, training materials, and onboarding programs. The manager will provide coaching and operational support to field teams, ensuring compliance with various operational requirements such as overtime reporting, p-cards, preventive maintenance, refrigerant management, safety training, and management agreements. Key duties include managing communications, reminders, and deadline tracking, as well as developing and maintaining site/property repositories with essential facility information. The role also supports IFM resources, supplier information, and operational tools, conducts audits, and collaborates with service line leaders on performance feedback. A significant aspect of the role is analyzing operational metrics, identifying service gaps, and implementing corrective actions to drive best practices, innovation, efficiency improvements, and operational excellence. The manager will also work with the team to ensure Preventative Maintenance is programmed into the CMMS tool and executed according to plan and budget.
Requirements
- Executive-level written and verbal communication
- Microsoft Office proficiency (Excel, PowerPoint, Word, Outlook)
- Problem Solving and Analytical Thinking
- Customer focus
- Financial and business acumen
- Leadership and emotional intelligence
- Relationship management
- Team orientation and collaboration
- Vendor management
- Ability to multitask under pressure
- Strong organization and attention to detail
- Bachelor’s degree in business administration or related field.
- 8–10 years of commercial property management or facility management experience.
- Strong background in financial reporting, variance analysis, and contract review.
- Experience managing, developing, and motivating teams.
- CMMS/work order management experience preferred.
- Continuous Improvement Perspective
- Training and capability development
- Standard work/process governance
- Compliance management
- KPI and operational reporting
- Root-cause analysis and corrective actions
- Knowledge management
- Continuous improvement and best-practice deployment
Nice To Haves
- CMMS/work order management experience
Responsibilities
- Lead onboarding and training programs for IFM Facility Managers and Technicians.
- Maintain process documentation, playbooks, training materials, and onboarding programs.
- Provide coaching and operational support to field teams.
- Ensure compliance with overtime reporting, p-cards, preventive maintenance requirements, refrigerant management, safety training, and management agreements.
- Manage communications, reminders, and deadline tracking across IFM teams.
- Develop and maintain site/property repositories containing key facility information and documentation.
- Support IFM resources, supplier information, and operational tools.
- Conduct audits and partner with service line leaders on performance feedback.
- Analyze operational metrics, identify service gaps, and implement corrective actions.
- Drive best practices, innovation, efficiency improvements, and operational excellence initiatives.
- Work with Team to Ensure Preventative Maintenance is programmed into CMMS tool and executed according to plan and budget.
Benefits
- health insurance
- vision insurance
- dental insurance
- flexible spending accounts
- health savings accounts
- retirement savings plans
- life insurance
- disability insurance programs
- paid and unpaid time away from work
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What This Job Offers
Job Type
Full-time
Career Level
Manager
