America's IFM Manager

JLL•Philadelphia, PA

2d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This on-site role demands a dynamic and charismatic leader with meticulous attention to detail who will drive operational rigor across diverse Facilities Operations, Project Management, and Occupancy Planning functions. You will elevate performance standards for your team, peers, and vendor partners through an ownership mentality that transforms challenges into opportunities. Your leadership will create environments that are not merely functional but exemplary in service, safety, cleanliness, compliance, and comfort, establishing yourself as an indispensable cornerstone of client operations.

Requirements

Bachelor's degree in Facilities Management, Business Administration, or a related field
Minimum of 10 years of progressive experience in site services management, facility management, or a related role
Expert knowledge of facility management principles, practices, and systems, including maintenance, security, janitorial services, and landscaping
Proven people management skills with the ability to inspire and motivate integrated teams
Strong financial acumen and budget management skills with demonstrated cost consciousness
Demonstrated ability to leverage data to uncover meaningful insights and drive operational improvements
Knowledge of relevant regulations, compliance standards, and health and safety requirements
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Advanced degree in Facilities Management, Business Administration, or related field
Professional certifications in facility management or related fields (e.g., CFM, FMP)
Experience with CMMS tools and systems for facility management decision-making
Experience working in vendor matrixed environments with multiple service providers
Track record of driving and achieving contractual savings targets
Experience managing multi-site portfolios across different geographies
Background in presenting innovative solutions and leading continuous improvement initiatives

Responsibilities

Own and drive the highest level of client satisfaction with services provided, measured through quarterly KPIs and satisfaction surveys
Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography, driving a one-team mentality in a vendor matrixed environment
Deliver on contractual savings targets by achieving annual budget targets and monthly/quarterly budget adherence, engaging with sites to drive savings initiatives
Achieve contractual requirements and account annual goals including work order management metrics and all CPI/KPI goals
Prepare, submit and manage facility budgets addressing clients' goals and objectives, track variances, and ensure smooth recovery processes
Provide overall team management, staff development and planning for direct reports, executing staff succession and growth plans
Act as IFM subject matter expert presenting innovative ideas for better customer experience, interfacing with peers across regions to ensure consistent delivery of global initiatives