IFM Business Operations Manager

Cushman & Wakefield • Saint Louis, MO

34d

About The Position

The IFM Operations Manager is a leader on the centralized resource/platform team responsible for governing, overseeing, and supporting the Facility Management teams to meet exceptional Client delivery through both individual contribution and leading through others. This position requires interaction with Account leadership, Client, operational and support staff and will be a fast-paced environment consistent with handling multiple demands and priorities. Candidate must be able to process and develop information to meet their needs, as well as coordinate various account level facility activities and projects. The Candidate will report into the IFM Director and must be able to organize & prioritize multiple tasks and effectively manage difficult situations and consistently making effective high-quality decisions.

Requirements

• Communication Proficiency (oral and written)
• Problem Solving/Analysis
• Customer Focus
• Financial Understanding
• Leadership
• Relationship Management
• Team Orientation
• Ability to prioritize
• Bachelors degree or relevant experience in in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
• Minimum of 5-7 years of facility management experience with at least 3 years supporting of a centralized Operations delivery
• Experience with human resource and performance management processes
• CMMS/Work Order Management experience preferred

Responsibilities

• Integrate with CMMS, Procurement, Engineering Services, Execution Leads, BI/Technology, Vendor Management, etc. on day-to-day support day to day management of the portfolio
• Document & build, or improve, Facility Management processes start to finish (identify, understand, create, document, train, govern)
• Support a centralized facilities management model by providing seamless integration with the field teams supporting Client’s real estate through organization, leadership, responsiveness, and creativity
• Ensure compliance, readiness, and competency of staff via means of training, support and documentation
• Ensure Client satisfaction with delivery of Facility Management Services and provide a lead role in monitoring and increasing customer satisfaction
• Assist in developing & supporting all monthly / quarterly / annual client reporting requirements
• Support a strong collaborative & inclusive team-based environment
• Performs other related duties as required or requested
• Develop and implement streamlined & effective communication practices for the Account
• Oversee the upkeep and ongoing development of the Account resources including but not limited to SharePoint, Teams Channels, Shared Outlook Inboxes, etc.
• Develop and support team growth by identifying ways to elevate the team(s) performance and understanding team members’ career aspirations

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level