IDS Dispatcher

ECS Tech Inc•Fort Worth, TX

8h•Onsite

About The Position

Everforth ECS is seeking an IDS (Intrusion Detection Systems) Dispatcher to work at our Ft. Worth, TX office at our US Postal Service security alarm monitoring and dispatch center (NLECC). This position is contingent upon additional funding. This is a critical, entry-level position that works on our US Postal Service security and alarm monitoring team. It provides 24/7 continuous monitoring and emergency dispatch services for USPS hubs, outlets, offices and distribution centers. This role performs security and alarm system monitoring, and event logging and recording of centrally managed IDS systems. This also includes radio monitoring, and non-emergency and emergency dispatching, incident reporting, and utilization of investigative databases. Candidates must be able to work nights, weekends and holidays across 3 day shifts. Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. This requires US Citizenship and the ability to pass a stringent background check. After 90 days of employment, qualified candidates may be eligible for promotion to Dispatcher Level I, contingent upon availability.

Requirements

Strong computer and data entry skills.
Working knowledge of Microsoft Word, Outlook, and Excel.
Ability to type a minimum of 45 words per minute (WPM).
Ability to manage and prioritize tasks from multiple simultaneous sources (radio, telephone, alarm monitoring software, etc.).
Ability to monitor radio communications effectively.
Ability to provide timely response to requests for information.
Ability to monitor intrusion detection systems (IDS) using automated alarm monitoring software.
Ability to initiate internal and external law enforcement response based on defined criteria.
Ability to accurately capture and document event information.
Ability to ensure the accuracy of information stored in the alarm database.
Ability to monitor biological detection systems (BDS) and initiate dissemination of information.
Ability to communicate clear and concise information via telephone and radio communications.
Ability to access and communicate intelligence data maintained in internal and external databases.
Ability to query, enter, and update electronic records.
Ability to sit for an extended period of time while monitoring multiple computer monitors.
Ability to maintain professionalism under highly stressful situations.
Ability to read and comprehend the English language; including, printed regulations, written instructions, training material, etc.
Ability to write reports, and document events in a concise and accurate manner. This includes the ability to proofread all documentation for grammar, spelling, and punctuation.
Ability to speak the English language clearly and fluently.
Ability to provide quality customer service while communicating with internal and external parties.
Ability to hear ordinary telephone and radio conversations with either ear.
US Citizenship.
Ability to pass a USPIS Moderate Background Investigation (MBI).
Ability to obtain a USPS Public Trust (elevated) clearance.

Responsibilities

Perform security and alarm system monitoring.
Log and record events from centrally managed IDS systems.
Monitor radio communications.
Perform non-emergency and emergency dispatching.
Prepare incident reports.
Utilize investigative databases.
Monitor biological detection systems (BDS) and initiate dissemination of information.
Communicate clear and concise information via telephone and radio communications.
Access and communicate intelligence data maintained in internal and external databases.
Query, enter, and update electronic records.
Provide professional customer service to internal and external parties.