Identity Theft Specialist

Zander Insurance Agency • Nashville, TN

22h • Hybrid

About The Position

Elevate Your Career with Zander: Identity Theft Specialist

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as an Identity Theft Specialist and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Requirements

• Some experience in customer service or sales.
• Strong written and oral communication skills with excellent analytical abilities.
• Proficient in Microsoft Office Suite.
• Typing speed of at least 40 WPM.
• Ability to work from home on occasion.
• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone.
• The employee is occasionally required to use hands and fingers to operate, handle, and reach.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone.
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day.
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately.
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others.
• Sit & stand for extended periods of time up to 7 hours per day.
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building).
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required.

Nice To Haves

• Passionate and Hardworking: You have high service aptitude and the heart of a teacher.
• Reliable and Adaptable: You thrive in a fast-paced environment.

Responsibilities

• Responding to requests for general information regarding Zander Identity Theft Protection.
• Selling and/or upgrading IDT Coverage - providing protection to customers and their families by offering enhanced Identity Theft Protection plans and assisting with upgrades to ensure comprehensive coverage.
• Answering questions regarding possible data breaches.
• Taking inbound / making outbound phone calls, responding to emails.
• Assisting current customers with updating their payment and contact information.

Benefits

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!
• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees