Identity Services Engineer III

Fenix24

7d•Remote

About The Position

The Managed Identity III role will be principally responsible for managing and maintaining the operational readiness of email and identity solutions. This role will report to the Support Services Manager and is 100% remote. An ideal candidate will be able to perform engineering tasks to maintain full operational readiness of identity solutions, handle client incidents and escalations, and install, configure, and audit identity solutions.

Requirements

3-to-5 years of cyber security identity experience
Bachelor’s degree in information technology or a related field, or an equivalent work history
Microsoft Active Directory and Exchange, Azure, AWS, and/or Mimecast are highly desired
Industry certifications in Microsoft, Citrix, and VMware desired
Experience working for and within IT for the legal industry
Experience in large-scale service delivery
This position requires a CJIS clearance.

Nice To Haves

Demonstrated practical expertise in Active Directory, Microsoft Exchange, Microsoft O365 security controls, Azure Cloud Services Entra ID, CrowdStrike Identity Protection, Enzoic, Intune, eSentire, and Mimecast
Experience with hybrid environments/Entra ID Connect installation and support
Experience with MDM solutions and support
Microsoft Intune is a plus
Experience with MFA product deployments and support
DUO/Microsoft Authenticator desired
Experience with Azure Computer is preferred
Ability to maintain accurate time entries and documentation of work within the company’s ticketing system on a daily basis
Communicate effectively in any form or medium
Manage dynamic and competitive priorities
Organize complex technical tasks for multiple clients at once
Conversant with information technology and managed services best practices
Experience with service delivery in a managed services practice organization
Server, network, storage, and/or security support experience
Practical application of InfoSec principles

Responsibilities

Perform engineering tasks in support of identity protection services
Handle client satisfaction escalations and incidents
Install, configure, and audit identity protection platforms and applications
Review and consult on product, solution, and client change control requests
Understand the client’s end goals and help create a plan to achieve them
Perform other tasks as needed to support Identity Protection Practice Group initiatives
Participate in an on-call rotation

Benefits

Internal and external learning & development opportunities, including career advancement
Scheduled & flexible PTO programs
Family friendly programs- Care packages
Regular team building events
Competitive compensation & benefits
Private health insurance
Mental health and wellness programmes
Company-matched pension scheme
Life insurance and income protection insurance
Monthly fitness/gym membership allowance