Identity Management Operations Analyst - Hybrid

MSP•Charlotte, NC

1d•Hybrid

About The Position

Genesis10 is seeking an Identity Management Operations Analyst for a hybrid role, requiring a minimum of 3 days per week onsite, with a Global Financial Institution in Charlotte, NC or Plano, TX. This is an 11+ month contract opportunity. The Identity Management Operations Analyst is responsible for the day-to-day operational support, administration, and maintenance of the enterprise IBM Secrets Vault platform and its supporting Linux/Unix infrastructure. This role is a key member of the Identity Management Operations organization, ensuring the availability, stability, security, and resiliency of secrets management services. The position provides Level 2 operational support, including incident triage, problem management, and change implementation.

Requirements

5+ years of Linux/Unix systems administration experience in a production environment
Strong Red Hat Enterprise Linux (RHEL) administration and troubleshooting experience
Experience supporting enterprise secrets management, privileged access, or credential management platforms
Strong Shell scripting experience and demonstrated automation capabilities; Python experience preferred
Experience with SSH, public/private key authentication, certificate management, and secure communications protocols
Experience troubleshooting distributed applications and infrastructure components
Familiarity with LDAP, Active Directory, and enterprise authentication concepts
Experience with load balancing technologies, web services, and application hosting environments
Working knowledge of relational database technologies and SQL queries for troubleshooting
Experience supporting Incident, Problem, Change, and Release Management processes
Experience with ServiceNow, Remedy, or other enterprise ITSM platforms
Strong analytical and root cause analysis skills
Ability to work effectively in a fast-paced operational environment
Excellent written, verbal, and presentation communication skills
Strong documentation skills, including SOPs and operational procedures

Nice To Haves

Direct experience administering or supporting IBM Secrets Vault in a production environment
Experience supporting Privileged Access Management (PAM) solutions such as CyberArk or similar technologies
Knowledge of secrets lifecycle management, credential rotation, and privileged account governance
Experience with automation tools such as Ansible
Familiarity with enterprise monitoring and observability platforms, including Splunk, Dynatrace, AppDynamics, or similar technologies
Experience supporting high-availability and disaster recovery environments
Knowledge of ITIL service management principles and operational best practices
Experience coordinating Business Continuity and Disaster Recovery testing activities

Responsibilities

Provide Level 2 operational support for IBM Secrets Vault and support of Linux/Unix infrastructure
Monitor platform health and respond to alerts, incidents, outages, and service degradations
Perform incident triage, troubleshooting, root cause analysis, and remediation of application, system, and infrastructure issues
Execute planned changes, upgrades, maintenance activities, and platform deployments
Support system patching, backup validation, disaster recovery, and technology currency initiatives
Maintain operational runbooks, knowledge articles, and standard operating procedures (SOPs)
Partner with Engineering, Product Management, Infrastructure Services, and Security teams to support platform enhancements
Perform access provisioning, de-provisioning, and administration activities
Identify opportunities for automation and process improvements
Coordinate and support annual Business Continuity and Disaster Recovery testing exercises
Participate in major incident response activities and problem management reviews
Manage work intake and operational requests through established ITSM processes
Ensure operational compliance with security, audit, and regulatory requirements
Participate in a 24x7 on-call support rotation and follow-the-sun support model

Benefits

Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)