Identity Management/Active Directory SME
About The Position
Leidos is seeking an Identity Management/Active Directory Subject Matter Expert (SME) to support a large enterprise IT contract for the Department of Defense. The role maintains existing enterprise identity management solutions, troubleshoots incidents, and assists with transitioning new capabilities from engineering into production. The SME validates the health, status, operation, and maintenance of identity management systems, including Active Directory, Azure Active Directory, Azure Active Directory Connect (AADC), Active Directory Federation Services (ADFS), ADFS Web Application Proxy (WAP), Quest Active Roles Server (ARS), Microsoft Identity Manager (MIM), Forefront Identity Manager (FIM), and LDAP border directory systems such as Active Directory Lightweight Directory Services, Radiant Logic, and VDS. The position works within a team supporting a large enterprise across multiple enclaves, sites, geographic locations, and network classifications. Duties include remotely accessing user endpoints and servers for technical configuration and troubleshooting, building and deploying domain controllers and other identity management servers, coordinating incident solutions with stakeholders and other technical teams, preparing follow-up reports, mentoring junior team members, and maintaining operations documentation for 24/7/365 ITOC personnel. The role requires a qualifying DoD IT System Administrator Intermediate certification and a TS/SCI clearance with a specific polygraph, or TS/SCI and willingness to obtain a polygraph. U.S. citizenship is required.
Requirements
- Extensive experience with PowerShell commands and scripting or automation.
- Experience with Quest ARS PowerShell extensions and implementing ARS task automation.
- Experience with Tier 2/Tier 3 system administration.
- Experience interacting with customers while troubleshooting incidents and system anomalies.
- Experience troubleshooting issues in a growing environment.
- Experience reviewing logs, analyzing incidents, and identifying issue trends.
- Experience with server patch management methodologies.
- Experience mentoring and training junior personnel.
- Effective time management and ability to adjust priorities to changing customer requirements, mission needs, outage response, and assistance to external teams.
- Strong oral and written communication skills.
- Ability to work effectively within a team and support peers in improving processes and results.
- Ability to work independently, handle incidents as received, and complete projects assigned by program and government leadership.
- Experience with IT Service Management ticketing systems such as ServiceNow.
- Extensive experience with identity management technologies, including MIM, FIM, AADC, ADFS, ADFS WAP, Quest ARS, LDAP border directory systems, Active Directory Lightweight Directory Services, Radiant Logic, VDS, OAuth/SAML, and secure token authentication services or PKI integration.
- Bachelor's degree and 12 years of relevant experience, master's degree and 10 years, associate's degree and 14 years, or high school diploma and 16 years.
- At minimum, a DoDM 8140.03 (previously DoD 8570) IT System Administrator Intermediate certification, such as Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher.
- U.S. citizenship.
- TS/SCI with specific polygraph, or TS/SCI and willingness to obtain a polygraph.
Nice To Haves
- Knowledge of integrating Exchange and Active Directory.
- ITIL Foundations Certification.
- Microsoft or other commercial identity management certifications, such as Identity and Access Administrator Associate, Azure Administrator Associate, Quest Active Roles Administration, or Quest Active Roles Implementation and Configuration.
Responsibilities
- Support implementation, troubleshooting, and maintenance of identity management systems.
- Distinguish isolated user issues from enterprise-wide application or system problems and recommend solutions.
- Coordinate with stakeholders to collect data, analyze issues, and develop and implement solutions for incident tickets and requirements.
- Build and deploy domain controllers and other identity management servers remotely at customer sites using approved installation procedures.
- Provide technical findings, feedback, and resolution steps for root cause analysis, engineering technical assessment, and process improvement.
- Mentor junior team members.
- Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.
- Support operations across multiple geographic locations and network classifications.
- Work with Operations, Engineering, and vendor support to resolve complex technical issues.
- Remotely access end-user desktops or servers to perform technical configuration, rebooting, and other remedial actions for authentication troubleshooting.
- Work independently and with a distributed team across multiple sites and time zones.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
