Identity and Access Management Specialist I

State of Oklahoma • Oklahoma City, OK

2d • Onsite

About The Position

As a Computer Support Technician I with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details
Full-time 40-hour work week, in office.
Salary up to: $61,800

Position Summary
Positions in this job family are assigned the responsibility for administering the day-to-day activities of security provisioning to establish communication of time-critical information, maintain consistent levels of customer services, and the security posture of the state’s IT assets. To include the oversight of the identity management of state employees across multiple state agencies ensuring access to state resources is granted and revoked as authorized by approving authorities.

Requirements

• One year of experience in an IT related job field, or two semesters of college credit towards an IT-related degree field, or security certification, or an equivalent combination of education and experience.
• Knowledge of Windows PowerShell; Active Directory tools and systems in an enterprise environment.
• Ability to communicate technical concepts to non-technical personnel; establish and maintain productive working relationships; and work with minimal supervision in achieving levels of customer service.

Nice To Haves

• Security certification or experience is desirable.

Responsibilities

• Administer the day-to-day activities of Security Provisioning to ensure communication of time-critical information and to maintain consistent customer service levels, as well as the security posture of the State’s IT assets
• Facilitate timely, accurate, and complete administration/processing of end-user access requests
• Provide customer support to resolve access related issues
• Provide after-hours on-call customer support as needed
• Maintain confidential information and demonstrate tact, discretion, and diplomacy
• Work closely with the IT Security Team to ensure adherence to security requirements
• Drive compliance with policies, procedures, and standards
• Meet team metric requirements
• Meet the agencies expected service level agreement targets
• Answer incoming calls and provide support to customers to identify, troubleshoot, and resolve access related issues
• Process access provisioning requests, such as adding, modifying, and deleting user and group accounts within state systems
• Document appropriate details in request tickets and tracking systems
• Update case notes with the current status of cases
• Self-motivated with the ability to work with minimal supervision
• Follow standard change control processes

Benefits

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed