Identity & Access Management Technical Analyst

Staples Inc.•Framingham, MA

4d•$89,000 - $121,000

About The Position

Our digital solutions team is more than a traditional IT organization. We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers. We are intellectually curious, love advancements in technology and seek to adapt technologies to drive Staples forward. We anticipate the needs of our customers and business partners and deliver reliable, customer-centric technology services. We are looking for an experienced and motivated M365 technical engineer to join our team and help us deliver high-quality solutions to our clients. You will be responsible for designing, implementing, and troubleshooting M365 services and hybrid environments, as well as providing technical support and guidance to customers and internal stakeholders. You will also collaborate with other engineers, project managers, and business analysts to ensure the successful delivery of projects and customer satisfaction.

Requirements

Strong analytical skills that include the ability to collect and interpret system performance data including incident and change ticket data analysis for identifying trends and recommending actions.
Strong people skills with an emphasis on conflict resolution and facilitation
Strong written and verbal communications skills
Exceptional situation awareness skills
Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
At least 3 years of experience in M365 services and hybrid environments.
Strong knowledge of M365 architecture, features, and administration.
Experience in migration, configuration, and integration of M365 services with on-premises systems and third-party applications.
Experience in troubleshooting and resolving issues related to M365 services and hybrid environments.

Nice To Haves

Master’s degree
Certification in M365 or related technologies

Responsibilities

Design, deploy, and manage M365 services and hybrid environments, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and Security & Compliance Center.
Perform migration, configuration, and integration of M365 services with on-premises systems and third-party applications.
Monitor, troubleshoot, and resolve issues related to M365 services and hybrid environments, using various tools and methods.
Provide technical support and guidance to customers and internal stakeholders, using clear and effective communication skills.
Document and update technical procedures, best practices, and knowledge base articles.
Stay updated on the latest developments and trends in M365 and related technologies.
Participate in training and certification programs to enhance your skills and knowledge.