Identity Access Management Consultant

Symbiotic Digital•London, ON

1d•Onsite

About The Position

We are seeking two Junior Identity Access Management Consultants to support enterprise-scale Public Key Infrastructure (PKI) and Identity & Access Management (IAM) environments. The role focuses on supporting, maintaining, upgrading, securing, and enhancing mission-critical IAM and PKI systems while collaborating with stakeholders, infrastructure teams, and application owners to deliver reliable identity services.

Requirements

10+ years of experience sustaining commercial off-the-shelf (COTS) Identity and Access Management solutions, including administration, operations, support, monitoring, patching, and troubleshooting.
At least 4 years supporting implementations with more than 10,000 registered users.
10+ years of experience designing, developing, deploying, and supporting large-scale application implementations using: Entrust PKI Suite, Oracle Identity Manager (OIM), LDAP Tools (e.g., Apache Directory Studio, LDAP command-line tools), Microsoft IIS, Apache HTTPD, IBM Web Server, NGINX, Oracle WebLogic, SQL, Oracle Database 11g or later, Solaris, Windows, AIX, Linux.
Experience with ITIL processes including: Service Level Management, Problem Management, Change Management, Release Management, Capacity Management.
Strong experience investigating, troubleshooting, and resolving complex IAM-related incidents and problems.
Experience supporting change and release management processes for large-scale applications.
Experience with automated testing tools such as: Team Foundation Server (TFS), Robot Framework, GOSS, SikuliX, Visual Studio Team Services (VSTS).
Strong verbal, written, interpersonal, and negotiation skills.
Minimum 4 years of experience working with Entrust PKI environments.
Strong knowledge of security technologies including: PKI, PMI, SSL/TLS, Encryption technologies, Authentication technologies.
10+ years of experience applying quality assurance and quality control methodologies within large enterprise application environments.
Experience serving as a central point of contact for operational incidents and problem management activities.
10+ years administering and supporting enterprise IAM environments.
10+ years designing and supporting large-scale implementations using Entrust PKI Suite and Oracle Identity Manager.
Extensive experience with ITIL service management processes.
Experience supporting environments with 10,000+ users.
Strong troubleshooting, diagnostics, and problem-resolution capabilities.

Responsibilities

Support PKI environments across Development, User Acceptance Testing (UAT), and Production environments.
Upgrade Entrust Certificate Authority platforms from legacy versions to current supported releases.
Assist with migration initiatives to managed cloud-based PKI services.
Implement disaster recovery sites for Certificate Authority infrastructure.
Configure and support Hardware Security Modules (HSMs).
Upgrade directory services platforms and related technologies.
Execute proof-of-concepts for new PKI-related services.
Monitor system health, performance, availability, and service status.
Start, stop, backup, restore, and recover service components as required.
Perform system tuning and optimization activities.
Apply patches, renew certificates, and maintain software licensing requirements.
Triage, analyze, troubleshoot, and resolve incidents related to PKI services.
Identify and resolve application and infrastructure problems affecting IAM and PKI environments.
Assess the impact of proposed changes from clients and service providers.
Document support procedures, maintenance requirements, and operational processes.
Work with software vendors when extended support or escalation is required.
Provide 24x7 on-call support for production environments.
Provide scheduled support coverage for non-production environments.
Participate in incident management as a coordinator, analyst, or SME.
Participate in change management activities as a coordinator, analyst, or SME.
Support networking infrastructure components including Load Balancers, Firewalls, Proxy Servers, Gateways, Routers.
Provide application support across IAM and PKI technology stacks.
Support client integrations with enterprise PKI and IAM platforms.
Analyze technical requirements and design appropriate integration solutions.
Develop and document integration patterns, standards, and approaches.
Create processes and plans that support successful integrations.
Construct, test, and deploy integration solutions.
Troubleshoot and resolve integration-related issues.
Develop utilities, scripts, applets, and reports to automate integration processes.
Document integration designs and implementation approaches.
Develop requirements for operational support tools.
Evaluate and recommend new tools and solutions.
Install and configure support tooling.
Develop, test, and deploy scripts, queries, reports, procedures, and automation solutions.
Document operational support requirements and procedures.
Assist in implementing disaster recovery solutions for future PKI applications.
Define, document, and maintain operational disaster recovery procedures and processes.
Define, document, configure, implement, and test system management processes.
Establish monitoring standards, metrics, thresholds, and alerting mechanisms.
Implement monitoring and operational alerting solutions.
Work with hosting and infrastructure providers to implement system management procedures.
Document system administration and operational processes.
Contribute to role definitions and support models for PKI sustainment teams.
Develop knowledge transfer plans and learning activities.
Create plans to transition support functions to internal teams.
Deliver knowledge transfer sessions and documentation.
Support a culture of operational excellence and continuous improvement.