Identification and Privileges Office Assistant

University of Chicago•Hyde Park, IL

8d•Onsite

About The Position

The ID & Privileges Office Assistant works with colleagues to provide a welcoming environment, card services, Library privileges, and other services to UChicago users, the local South Side community, and visitors from around the world. This position is responsible for troubleshooting a wide variety of complex issues and enlisting assistance from units across the campus to help users who are having issues with services. The role also ensures that lockers and faculty studies are regularly inspected, participates in remote carding sessions across campus, and performs other duties as required to meet departmental goals.

Requirements

High school diploma or GED required.
A minimum of two (2) years of significant customer service experience in handling public contacts with patience, courtesy, firmness, and diplomacy within a fast-paced environment is required.
Learn a range of position-related software applications and proficiency with Microsoft Office required.
Typing speed of at least 40 words per minute is required.
Considerable experience in cash handling and balancing a daily cash drawer is required.
Must possess strong customer service, interpersonal, verbal, and written communication skills.
Foster an equitable environment of diversity, inclusion and handle confidential matters with discretion.
Ability to work independently with minimal supervision and collaboratively as a team.
Must possess excellent critical thinking, problem-solving, and independent decision-making skills, exercise sound judgment and make appropriate policy exceptions as needed.
Must pay strong attention to detail, while performing multiple tasks in an accurate manner.

Nice To Haves

Bachelor's degree preferred.
Previous experience communicating and enforcing policies is preferred.
Working knowledge of higher education environment or similar is preferred.
Basic understanding of formulating advanced search queries is preferred.

Responsibilities

Produces UChicago Cards, Campus Cards, and other IDs for members of the University community and other eligible users, while ensuring card records are accurately updated in University systems.
Analyzes/troubleshoots problems and responds to user inquiries relating to Library access, borrowing privileges, card services, two-factor authentication, and claiming/resetting CNet ID credentials.
Refers users to the appropriate resource for resolving access eligibility or status issues.
Determines eligibility and issues credentials to members of the University and visitors of the Library without their valid access card.
Creates and updates Library access and borrowing records in the Library's integrated library system and access control system.
Produces access cards for qualified users.
Collects monies as appropriate for cards issued, library privileges, locker rentals, passport photos, two-factor authentication tokens, library fines, etc.
Deposits funds and reconciles personal cash drawer daily.
Rents locking shelves within the Library to eligible users and manages the inspection of lockers and faculty studies for uncharged materials.
Accesses Registrar’s student information system to verify students’ enrollment status, look up contact information, or place/remove Library restrictions, including access to confidential student information and records covered under FERPA.
Proactively alerts ID & Privileges Manager of all potential issues and prepares potential solutions.
Other duties as assigned.