Ideation Business Analyst

City of New York • New York City, NY

16h • Onsite

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement and programs for youth in the community. The New York City Administration for Children’s Services of Office of Information Technology (OIT) department has the responsibility to provide high quality, reliable, sustainable technology services, and support to meet the needs of the families and children we serve through ACS and its vendor partners and other city agencies. The Center for Technology Ideation and Management (CFTIM) unit devises the IT strategy and roadmap, bringing to fruition transformative and innovative technology solutions that are aligned with the Agency's missions. This is accomplished through four key areas Relationship Management, Technology Ideation, Enterprise Architecture, and Project Management. The Ideation Business Analyst will play a key role in identifying, evaluating, and refining innovative technology solutions to improve ACS's operations. This role bridges the gap between technology and business needs by conducting research, gathering requirements, and translating ideas into functional specifications that drive technology-driven improvements. Reporting to the Director of Technology Ideation, the Ideation Business Analyst will collaborate with internal stakeholders, technical teams, and vendors to assess the feasibility of new ideas, ensure alignment with business objectives, and facilitate the implementation of solutions that enhance service delivery across ACS and its partner organizations.

Requirements

• Baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project.
• Four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in “1" above, including one year in a project leader capacity or as a major contributor on a complex project.
• A satisfactory combination of education and experience that is equivalent to (1) or (2) above.
• College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience.
• A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above.
• All candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.
• Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification requirements.
• To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.
• Candidates must be permanent (not provisional) in the Computer Specialist (Software) title.

Responsibilities

• Collaborate with stakeholders to analyze business needs and recommend process improvements.
• Lead sessions to define project scope and objectives with business units and technical teams.
• Develop business requirements, functional specifications, and system documentation.
• Create process maps, screen mockups, and user stories for effective communication with development.
• Work with Business Relationship Managers, Project Managers, and other stakeholders to ensure alignment between business needs and technical solutions.
• Participate in User Acceptance Testing (UAT), develop test cases, and validate solutions while documenting defects and recommending improvements before deployment.
• Provide training and support during system rollout.
• Develop and maintain documentation, including business requirement documents (BRD) and user guides.
• Support training material creation and conduct train-the-trainer sessions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level