INTL Idealease Service Manager

RWC Group•Huntington Park, CA

3d•Onsite

About The Position

The Idealease Service Manager oversees daily service operations, ensuring customer satisfaction, safety compliance, and efficient maintenance programs. This role monitors financial performance, enforces best practices, collaborates with sales and service teams, and leads personnel to foster a culture of safety, accountability, and teamwork.

Requirements

High School diploma or higher; advanced education or technical certifications in business, sales, or automotive/truck maintenance preferred.
Relevant industry experience (3–7 years) in dealership operations, rental/fleet management, or service leadership roles.
Strong background in staff supervision and team development, including coaching, training, and performance management.
Practical knowledge of regulatory compliance, safety standards, and customer service best practices within a transportation or automotive environment.

Responsibilities

Oversee daily service operations – Manage all aspects of the Idealease Service Department to ensure efficient, customer-focused, and compliant operations.
Deliver exceptional customer service – Establish and manage priority and reciprocal service for Idealease customers, maintain a 90% retention rate, and resolve customer issues promptly.
Implement best practices and compliance – Ensure full understanding and execution of Idealease Best Practices, maintain compliance with U.S. Federal Motor Carrier Safety Regulations (CFR 396), and stay current with regulatory changes.
Manage preventive and corrective maintenance – Develop and oversee a preventive maintenance program achieving 95% currency; handle outside repairs, breakdowns, and over-the-road failures in a timely, cost-effective manner.
Maximize warranty recovery – Identify warrantable failures, manage warranty claims and recovery, and build strong vendor and Navistar relationships to optimize reimbursements.
Control costs and monitor financial performance – Manage running costs to meet business plan goals, review monthly unit P&Ls and financials, and take corrective actions as needed.
Lead and develop service personnel – Recruit, hire, train, and certify technicians for DOT inspections and other regulatory requirements; promote continuous training and shop productivity.
Maintain documentation and records – Ensure accurate vehicle maintenance files and CSA score monitoring; keep all documentation in compliance with federal and company standards.
Support sales and customer onboarding – Partner with sales teams on strategies to secure business, participate in customer orientations, and assist in resolving maintenance concerns.
Promote safety and internal controls – Enforce safety policies, maintain a clean and professional shop environment, safeguard company assets, and ensure adherence to policies and procedures.
Attend Driver Safety Meetings.
Attend Best Practices Meetings.
Attend company meetings as required.
Handle all customer, employee and vendor issues in a professional and courteous manner.
Promote an atmosphere of cooperation, teamwork and goodwill with all employees within Idealease and the dealership.
Display honesty in all company and customer related dealings.