Part-time Ideal Service Agent
About The Position
With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel. Blending rich history with timeless elegance and modern hospitality, this landmark property has become a cherished destination for both locals and visitors. Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts. The Omni King Edward Hotel embodies the spirit of Toronto, vibrant, diverse, and welcoming. Making it an ideal choice for business and leisure travellers alike. Associates of The Omni King Edward Hotel take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service. If you’re a friendly, motivated individual with a passion for creating memorable experiences, The Omni King Edward Hotel may be your perfect match. Summary: To direct and assist guests and employees with communication needs in accordance with Omni standards. The starting wage rate for this position is $27.90 per hour. After six months of employment, the rate will increase to $30.91 per hour, in accordance with the applicable Collective Agreement. This posting represents an existing vacancy.
Requirements
- Computer skills required.
- Must have the ability to work alone, with others, and remain at workstation for entirety of shift.
- Must be able to work a flexible schedule including weekends and holidays.
- Must have customer service experience with excellent written and especially verbal communication skills.
- Must be able to sit for extended periods of time.
Responsibilities
- Answer incoming telephone calls to the hotel efficiently and courteously.
- Direct phone calls and messages to appropriate personnel or guests.
- Assist all guests and employees.
- Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
- Recording and making Wake up calls.
- Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
