Ideal Service Agent - Operator

Omni Hotels & Resorts • Atlanta, GA

7d • Onsite

About The Position

The Omni Atlanta Hotel at Centennial Park is seeking an Ideal Services Agent (Operator) to direct and assist guests and employees with communication needs in accordance with Omni standards. This role is crucial for maintaining efficient communication within the hotel, ensuring guests and associates receive prompt and courteous service. The hotel offers a fun, dynamic, and exciting work environment with comprehensive training and mentoring, fostering a culture of respect, gratitude, and empowerment.

Requirements

• Computer skills required.
• Ability to work alone, with others, and remain at work station for entirety of shift.
• Ability to work a flexible schedule including weekends and holidays.
• Customer service experience with excellent written and especially verbal communication skills.
• Ability to sit for extended periods of time.

Responsibilities

• Answer incoming telephone calls to the hotel efficiently and courteously.
• Direct phone calls and messages to appropriate personnel or guest.
• Assist all guests and employees.
• Initiate Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel.
• Record and make wake-up calls.
• Receive and send facsimile messages as needed, as well as operate switchboard and two-way radio.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed