ICT Service Desk Engineer
Ascom•Durham, NC
•Onsite
About The Position
As an ICT Service Desk Engineer, you will play a key role in ensuring that users across Ascom receive high-quality technical support. You will troubleshoot, resolve, and continuously improve the experience of our global ICT landscape. You will take ownership of incidents, follow them through to resolution, and collaborate with internal teams and external partners to deliver effective solutions. This is a hands-on role where your technical skills, creativity, and service mindset will make a real impact on day-to-day operations.
Requirements
- Windows Client Operating Systems
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Microsoft Intune or similar endpoint management platforms
- Client lifecycle management (deployment, patching, security)
- Printers and peripheral support
- Basic networking (LAN/WAN, TCP/IP)
- IT service management and troubleshooting
- Degree in Computer Science, Engineering, or related field
- 1–2 years of relevant IT support experience
- Experience working in a multi-site, corporate IT environment is an advantage
Nice To Haves
- Additional experience with SCCM or similar software is a plus.
- Certifications such as A+ or Network+ (or equivalent experience) are beneficial
Responsibilities
- Provide enterprise-level technical support to end users
- Troubleshoot, diagnose, and resolve IT issues across systems and devices
- Deploy and manage client machines and software
- Escalate and coordinate issues with internal and external teams when needed
- Create and maintain knowledge base documentation
- Contribute to continuous improvement of support processes
- Participate in testing and rollout of new ICT tools and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
