ICT Program Director

Ericsson•Toronto, ON

1d•CA$144,000 - CA$189,000•Onsite

About The Position

We are now looking for a well-rounded and senior ICT Program Director to drive the delivery of 5G Core and Cloud solutions! You will be driving large and complex program towards Ericsson’s customers and delivering the latest technology in a highly dynamic, fast-paced, competitive, and challenging multi-vendor environment. The ICT Program Director supports the Key Account Manager with extensive technical knowledge and is the overall responsible for the Core 3 team by owning the overall solution and the delivery model of the program.

Requirements

At least 10 years as Program Manager, Program Director, Customer Project Manager, or Senior Solution Architect, including Core and Cloud delivery
Earned University Degree in Engineering, Computer Science, or Business
Successful experience delivering physical, virtualized, and/or containerized Network Function projects
Delivered Automation of test and deployment and have successful track record in adopting GenAI into program deliveries.
Supported sales efforts to drive new business
Successful experience with project control; you know where your project is and where it needs to go to meet your targets
Strong understanding of project management
Strong financial background and understanding of business case development
Highly developed risk-management skills
Demonstrated accountability, customer-focused mindset, positive outlook, willingness to help others outside your assigned activities
Solid relationship management experience (leadership, engineers, developers, support, and sales team)
An innovative and creative spirit

Nice To Haves

PMP Certification; preferable ICT PD assessment.
Strong Entrepreneurial and commercial thinking.
Strong persuading, influencing and networking skills.
Excellent planning and organizing skills, meeting customer expectations.

Responsibilities

Drive sophisticated 5G and 4G Core and Cloud engagements from initial scoping through delivery for Ericsson’s Customers in the Information and Communications Technology (ICT) industry.
Own the end to end delivery of the program, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and Ericsson’s business objectives since these programs often have visible impact on the Customer Unit and corporate results.
Build a strong Customer Relationship at C-Level. Adopt daily presence at customer site, becoming a sort of Ericsson “agent” at the customer premise to increase the customer’s trust in Ericsson as a partner and system integrator.
Lead and empower local and global teams to deliver on-time, enhance profitability, and improve continuously, through strong governance and project controls
Identify all milestones, obstacles, recommend and implement workable solutions, identify and mitigate risk, raise and resolve issues
Lead change management including the definition of impacts to scope, budget, timeline, and quality with stakeholder agreement
Build strong internal and external relationships
Drive up sales opportunities
Harvest and optimize best practices, create and share knowledge assets to industrialize delivery processes
Promote a “one team” atmosphere and coach project team members to support their professional growth

Benefits

Choice of 3 medical and dental plan options
Core level coverage paid for fully by Ericsson
Group Retirement & Savings Program with automatic 2% company contribution
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs