ICT Infrastructure Manager
About The Position
Lead the technology that keeps Goodstart connected. Drive the strategy, performance and resilience of Goodstart's core ICT infrastructure while leading a high-performing team that supports thousands of employees and nearly 700 centres across Australia. Our Role At Goodstart, technology plays a vital role in supporting better outcomes for children, families and our people. We're looking for an experienced ICT Infrastructure Manager to lead our infrastructure function and ensure our technology platforms remain secure, reliable and ready for the future. Reporting to the Chief Information Officer, you'll oversee Goodstart's core infrastructure environment including Microsoft Azure, Microsoft 365, networks, telecommunications, end-user technology and IT service management. You'll play a key role in delivering our technology strategy and supporting the Resilient Technology Foundation (RTF) program, helping modernise our infrastructure, strengthen service delivery and enable innovation across the organisation. This is an exciting opportunity for a hands-on technology leader who enjoys balancing strategic planning with operational excellence. You'll lead a skilled Infrastructure team, work closely with key technology partners and influence technology decisions that support one of Australia's largest not-for-profit early learning providers.
Requirements
- Tertiary qualifications in Information Technology or a related discipline, or equivalent industry experience.
- Demonstrated leadership experience managing enterprise ICT infrastructure and service delivery teams within a complex environment.
- Strong technical expertise across Microsoft Azure, Microsoft 365, Entra ID and modern cloud infrastructure.
- Experience leading infrastructure operations, IT service management, asset management and business continuity initiatives.
- Proven experience managing infrastructure vendors, technology partners and outsourced service providers.
- Strong understanding of ITIL processes including incident, problem, change and release management.
- Excellent stakeholder engagement skills with the ability to communicate technical concepts to both technical and non-technical audiences.
- A collaborative leadership style with a practical, hands-on approach and passion for developing high-performing teams.
- Current QLD Blue Card (or willing to obtain one).
Nice To Haves
- Microsoft certifications or other relevant infrastructure, cloud or networking certifications will be highly regarded.
Responsibilities
- Lead Goodstart's ICT Infrastructure Strategy, ensuring technology services are secure, scalable and aligned with organisational priorities.
- Oversee the day-to-day management of core infrastructure including Microsoft Azure, Microsoft 365, networking, telecommunications and end-user technology.
- Drive infrastructure initiatives that improve reliability, simplify technology services and enhance user experience across the organisation.
- Lead infrastructure operations including availability, capacity planning, incident management, change management, release management and IT asset management.
- Ensure business continuity, disaster recovery and infrastructure resilience capabilities remain effective and fit for purpose.
- Build strong partnerships with technology vendors and managed service providers to deliver high-quality, cost-effective services.
- Develop and mentor a high-performing Infrastructure team while fostering a culture of collaboration, accountability and continuous improvement.
- Contribute to Goodstart's ICT Strategy by identifying opportunities to modernise platforms, improve operational efficiency and deliver greater value to the business.
Benefits
- Flexible work arrangements
- Salary packaging benefits available through AccessPay (eligibility applies)
- Access to discounted childcare (up to 15%)
- Fitness Passport – access to gyms and pools for you and your family at a heavily discounted price
- Discounted health care and access to employee wellbeing program with BUPA
- Exclusive discounts on travel, gym memberships, Apple and Dell products, and more
- Free annual flu shot (optional)
- Option to purchase extra leave for even greater work-life balance
- First Nations Support and Cultural Leave
- Grow your career through ongoing investment in learning, leadership development and meaningful work that supports children and families across Australia.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
