ICT Infrastructure Engineer

Goodstart•San Francisco, CA

1d•Onsite

About The Position

At Goodstart, our 16,500 Goodstarters across nearly 700 centres rely on secure and reliable technology every day. It enables our educators and support teams to focus on what matters most - giving 70,000 children the best possible start in life. We are seeking two ICT Infrastructure Engineers to help design, support and optimise the critical technology platforms that keep Goodstart connected, secure and ready for the future. Reporting to the ICT Infrastructure Manager, you'll be part of a team responsible for delivering secure, reliable and scalable technology services that support Goodstart's centres and support offices across Australia. This is an opportunity to apply your infrastructure expertise in a purpose-driven organisation while working with modern cloud technologies, driving continuous improvement, and helping shape the future of technology at Goodstart.

Requirements

5+ years’ experience administering and supporting infrastructure services across Azure, Microsoft 365, networking or hybrid enterprise environments
Strong scripting, automation and operational troubleshooting skills
Experience delivering secure, reliable and well-documented infrastructure solutions
Strong communication and stakeholder engagement skills, with the ability to translate technical concepts for non-technical audiences.
Current Blue Card
Willing to obtain a Certificate of Completion for the National Child Safety Foundation Training, completed via Geccko platform

Nice To Haves

Exposure to technologies such as Intune, Defender, Meraki, Azure DevOps, LogicMonitor or ServiceNow will be highly regarded
Experience with infrastructure lifecycle management, monitoring, backup, patching and disaster recovery practices

Responsibilities

Build, maintain and optimise Microsoft Azure, Microsoft 365 and related infrastructure services
Implement infrastructure solutions aligned with Goodstart’s architecture, security, governance and technology standards
Support hybrid connectivity across on-premises environments, Azure and Meraki SD-WAN
Deploy and maintain infrastructure-as-Code and drive automation through Azure DevOps
Investigate and resolve infrastructure incidents, performance issues and service requests
Support infrastructure patching, backups, monitoring, disaster recovery activities, while maintaining accurate technical documentation and CMDB records
Apply security controls, support least-privilege and conditional access, and assist with vulnerability remediation and DR testing
Automate repetitive operational and deployment activities to improve efficiency and service reliability
Work with vendors and managed service partners to support agreed service levels and deliverables
Contribute to Goodstart’s infrastructure roadmap, continuous improvement initiatives and technology uplift activities

Benefits

Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Salary packaging benefits available through AccessPay (eligibility applies)
Access to discounted childcare (up to 15%)
Fitness Passport - access to gyms and pools for you and your family at a heavily discounted price
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Free annual flu shot (optional)
Option to purchase extra leave for even greater work life balance
First Nations Support and Cultural Leave
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.