ICQA Lead, Bailey Road - Full Time

Macy's

13h • Onsite

About The Position

The ICQA Lead is responsible for performing operational ARO (Advanced Receiving Office) job duties and achieving daily department goals set by the ICQA Manager. They will adjust staffing as needed and provide feedback to colleagues on operational processes to ensure quality compliance. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Requirements

• Strong verbal and written communication skills to ensure clear instructions, facilitate teamwork, and maintain open dialogue with colleagues.
• Capacity to conduct operational training sessions, cross-train colleagues, and support the ongoing development of the overall team.
• Skill in coordinating daily operations, maintaining cleanliness and organization, and prioritizing tasks to meet productivity standards.
• Ability to identify issues, analyze situations, and implement effective solutions to improve operational efficiency.
• Proficiency in using computers and handheld technology to access instructional documents, track productivity, and communicate with team members.
• Resourceful self-starter who can work independently and take initiative to address challenges as they arise.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
• Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Nice To Haves

• Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.

Responsibilities

• Conduct daily meetings to discuss the business, priorities, and transition to / from next shift.
• Provides process and functional direction to colleagues in the ARO Office, contributing to the overall success of receipt of merchandise within established levels of service, accuracy, and productivity standards.
• Enlist colleagues to offer suggestions for process/culture improvement and champion their cause.
• Ensures KPIs related to merchandise movement, service levels, accuracy and productivity standards are achieved. Ensures colleagues are working toward continuous improvement goals and objectives.
• Works closely with the Core Trainer and ICQA Manager to ensure colleagues are trained/cross-trained and certified in all ARO functions. Recognizes training deficiencies and works with manager to address issues.
• In partnership with Core Trainer, participate in new hire on-boarding process, including facility tours and orientation.
• Maintains a clean and organized workplace and work to ensure the personal safety of all colleagues.
• Practices open and continuous communication; values keeping others well informed; presents written and verbal ideas and feedback in easily understood ways.
• Provides guidance to daily operations activities to ensure a high degree of coordination and cooperation between different areas.
• Provides hands-on direction to colleagues for the operation of the fulfillment center.
• Recognizes and celebrates individual and team performance with positive reinforcement.
• Responsible for maintaining the hourly process board to drive performance within the process path. Adjust staffing to close performance gaps exposed through process board updates.
• Responsible for communicating the conversations with the Operations Manager.
• Regular and dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees