ICQA Administrator - Troubleshooting, China Grove - Full Time

Macy's•China Grove, NC

8d•Onsite

About The Position

Responsible for researching, troubleshooting and resolving systemic and physical facility level inventory issues. Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking. Perform other duties as assigned. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.

Requirements

High School Diploma or equivalent
Two years of experience addressing complex issues using diplomacy and tact
Two years of experience working with spreadsheets, reporting and responding to questions/issues
One year of experience in a distribution center
Strong leadership profile with excellent verbal / written communication strengths and negotiation skills
Computer Proficiency Required: Excel, SQL, Macros, Tables, PowerBI and PowerPoint
Basic math functions such as addition, subtraction, multiplication, and division
Must be able to work independently with minimal supervision
Team player, high standard for integrity and accuracy
Detail oriented with a sense of urgency
Demonstrated problem-solving and decision making skills
Ability to work a flexible schedule based on department and store/company needs and has regular, dependable attendance & punctuality
Understand and communicate effectively with customers, co-workers, and supervisors
Read and understand employment policies and safety rules/procedures in English
Ability to understand and communicate directions in the facility regarding standard operating processes
Position requires prolonged periods of standing/walking around store or department
May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision
Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment
Frequently lift/move up to 25lbs.

Nice To Haves

Inventory experience preferred

Responsibilities

Researching, troubleshooting and resolving systemic and physical facility level inventory issues.
Provide effective communication of related accuracy issues to facility management that could impede accurate and timely financial booking.
Perform other duties as assigned.
Make connections and inferences based on limited data; initiative to explore potential root cause and determine best resolution.
Ask questions, make suggestions, make on the spot decisions.
Key accurately and productively using PC's, hand-held computers or other such devices.
Recognize situations that will impact system integrity & issues.
Use judgment to communicate alerts to internal Facility Management to prevent escalation of issues.
Within multiple systems, use knowledge & judgment to perform adjustments if needed.
Maintain organized documents per the Supply Chain documentation retention policy.
Follow all Standard Operating Procedures and safety/security guidance.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice