ICG Middle Office Support Team Lead

U.S. Bank • Minneapolis, MN

5d • Hybrid

About The Position

Institutional Client Group – Middle Office Support is seeking a Team Leader to lead a high-performing team supporting loan onboarding and funding functions for bilateral and direct loans. This role serves as a critical liaison between key partner teams, ensuring seamless end-to-end execution and consistent, high-quality client and business line experience. The Team Lead is responsible for driving operational excellence by maintaining strong day-to-day performance, identifying opportunities for process simplification, and improving productivity across workflows. This leader fosters a collaborative, enterprise mindset, partnering effectively across functions to remove friction, enhance client delivery, and support business growth. A core expectation of the role is strong change leadership. The incumbent will guide the team through transformation by cultivating a positive, inclusive, and resilient team culture, while reinforcing adaptability and continuous improvement. Additionally, the Team Lead builds and sustains high-performing teams through: Clear goal setting and performance accountability, Active coaching, feedback, and talent development, Strong employee engagement and retention strategies. This role also plays a key part in risk management by promoting strong operational discipline, reinforcing controls, and fostering a proactive risk-aware culture across the team.

Requirements

• Management/supervisory experience
• Eight or more years of banking or other relevant experience

Nice To Haves

• Bachelor's degree, or equivalent work experience
• Well-developed verbal and written communication skills
• Effective coaching and mentoring skills
• Diplomacy and cultural competence
• Strong analytical, decision-making, and problem-solving skills

Responsibilities

• Lead a high-performing team supporting loan onboarding and funding functions for bilateral and direct loans.
• Serve as a critical liaison between key partner teams, ensuring seamless end-to-end execution and consistent, high-quality client and business line experience.
• Drive operational excellence by maintaining strong day-to-day performance, identifying opportunities for process simplification, and improving productivity across workflows.
• Foster a collaborative, enterprise mindset, partnering effectively across functions to remove friction, enhance client delivery, and support business growth.
• Guide the team through transformation by cultivating a positive, inclusive, and resilient team culture, while reinforcing adaptability and continuous improvement.
• Build and sustain high-performing teams through clear goal setting and performance accountability, active coaching, feedback, and talent development, and strong employee engagement and retention strategies.
• Promote strong operational discipline, reinforce controls, and foster a proactive risk-aware culture across the team.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree